r/bsnl

I'm considering your phones support Band 28 i.e. 700 mhz on 4G.

I received multiple SMS messages from BSNL saying that upgrading my 2G SIM to a 4G SIM is free, otherwise I may lose connectivity soon.

So I visited the BSNL customer care center at KR Puram Telephone Exchange Building, Old Madras Road, Bengaluru. The whole process went smoothly until the end, when the staff member handing over the SIM suddenly asked me to pay ₹100.

I questioned him because the SMS clearly mentioned the upgrade was free. I told him I wasn’t going to pay ₹100 for something BSNL itself advertised as free.

After that, the older staff member got angry and started scolding me. He then claimed that the place is not directly handled by BSNL and is instead run by an agency. But nowhere in the office was there any clear board or notice saying it was an agency-operated center.

I refused to pay and left.

Has anyone else faced this during BSNL SIM upgrades?

incident dated: 20 May 2026 around 3:30pm

So, around three months ago, I shifted my secondary SIM from Airtel to BSNL. I was regretting the decision heavily due to trash call quality, unmaintained portals, and lengthy unclear procedures. But, I really changed my mind after roaming around the country for some days. Previously I had used Jio and Airtel together and their performance was always similar at every place, where they worked they both worked like a charm, where they didn't, neither of them worked (I think Arunachal will be an exception because in some areas only Airtel and BSNL has network). Surprisingly, BSNL has a great outdoor 4G coverage in almost all the areas I visited and more surprisingly 4G on BSNL always delivered (places where Jio really struggles in internet). So, I chose to retain the BSNL SIM. But, now I have to visit Jammu so I had to upgrade both my SIMs to postpaid. Jio was seamless process as usual, but now comes that lengthy BSNL trauma again! The CSC took my application along with security deposit for upgrading and said they are having an 'application update' so conversion might take some time. I was okay because I still have time. Surprisingly, they suspended my prepaid connection on the same day, but did not activate postpaid even the next day. I contacted CSC and they kept delaying. I became familiar with CPGRAMS portal very recently, so I decided to give it a shot, and guess what? My SIM is upgraded to postpaid and activated today morning. So, I genuinely feel, CPGRAMS is a useful portal to skip and stop the bureaucracy at BSNL.

Hi, I bought a new sim from BSNL Office. It has been 2 hours but not receiving any network. Is it normal?

Earlier, when I bought Jio, I got network within 15 mins.

EDIT: Around 4.5 hours baad it activated. There was no need of tele-verification

Friends

Now I have realised why subscribers are reluctant to take Bsnl

Context-

Number_***********

Port in to bsnl from vi done from Sikar Bsnl office silver Jubilee road 

Vi released my number on midnight of 16 may 2026 and till this time 18 may 2026

6:30 Am,my bsnl sim has not been activated,,i have tried all possible resets, network search but it is depicting No Service,and had talk to customer care from other numbers and they are clueless 

A whole day has passed since vi has released my number,

I have done port in and port out many times and never experienced this headache,as soon as old operator release number ,new operator sim become active but Bsnl has other plans it will welcome it's new subscriber with headache

Hi everyone,

I’m posting here hoping someone from Chennai or anyone familiar with BSNL processes can help us.

My father-in-law is from Pollachi and is currently staying in Chennai for cancer treatment. He recently underwent a major surgery and is in very weak condition physically.

His BSNL SIM suddenly seems to have run into a KYC/eKYC issue, and we were informed that the SIM may get deactivated if the verification is not completed soon. This number is linked to almost all his important services, bank accounts, hospital communication, OTPs, and official channels, so losing access would create a serious problem for us.

We first checked at the BSNL office in Velachery, and they asked us to visit the Guindy Industrial Estate BSNL office for eKYC verification. But traveling there is extremely difficult in his current condition.

When we contacted the Pollachi BSNL office for guidance, they were very rude and said that even if he has to come in an ambulance, he must physically visit the BSNL office for validation, otherwise the SIM will be deactivated.

We are trying to understand if there is any alternative process available:

Home visit for eKYC?

Video KYC?

Authorized family member process?

Medical exemption procedure?

Any senior BSNL contact in Chennai who can help?

If anyone has gone through something similar or knows a workaround, please help. We would genuinely appreciate any guidance.

Thank you.

I recently ported from jio to bsnl due to the increasing price of plans. I got the porting request accepted message and told that my sim card will be ported by today 12:33 A.M and exactly that happened as my jio sim lost its network and I inserted my bsnl sim and I was getting signals and the sim card was also getting detected but neither my calls are working and neither my internet also when I am calling from another number it says busy and OTPs from the bsnl Self-Care app is coming so I checked over their and got to know that there were no active plans but I bought the sim from bsnl office and a recharge of ₹249 was done so can you guys help me in figuring out what is going on? Meanwhile there was an update asking for a code to add a APN name bsnlnet, I think it was called provisioning update and I did it too but still issues not fixed.

Edit: Do I need to do tele verification?

Update: As of now, I am only getting incoming calls.

Update: My issue is finally solved and my sim card is working as normal.

Hello everyone, i use jio on a daily basis and i have a bsnl for internet, ngl internet worked fine when i got the sim card, bpw i have recharged it with 198 internet plan. But the problem.is, the sim card is not connecting, netwoks showing but no internet is getting connected. And also, my phone will not have any internet if it does not connect with 2 days. Also when i am trying to login to the bsnl app, no otp or any kind of messege is getting received either ! Appreciate any kind of Help !

i want change my wifi password

i have been trying so much to get a new sim card but recycled number are circulating all over india, is there a way to get a fresh (i mean a new number that haven't used by anyone before) number?

operator isn't a problem i just want a fresh number, please help me with this.

thankyou!

Started using a Pixel 8 on BSNL, but I still don't see WiFi Calling option even after two software updates. I see that option even in a low end Lava phone. Not only that I'm able to enable this feature in Pixel for AirTel.

Who is responsible for enabling this - BSNL or Google? For a network with lax coverage around the country, one would think they'd double up their efforts in rolling out VoWiFi !

Basically the title.

Hello fellow redditors , I have bsnl wifi and they gave rl tech modem which is absolute trash , as more devices connects it slows down , I have added tp link Archer ax23 but ping remains the same or become even worse , please help me how can I improve my ping in games by putting it in bridge mode , I have no idea about this can someone explain me this briefly, thankyou

I have 2 sim , one is jio and second is bsnl.
Bsnl sim is the older sim which most of people have and is being used as my registered mobile number for govt documents and bank accounts
I dont want to spend soo much on both sims
People of reddit suggest me how can I keep incoming active with cheapest plan ?

State : punjab