u/Quo_Product_Team

We've made some big improvements to Analytics in Quo.

Analytics has always helped you understand what's happening across your business. Now it's easier to dig deeper into the numbers and understand why.

Here's what's new:

• Click into select charts to see the calls behind the numbers. Spot a spike in missed calls? Click the chart and see the actual calls that make up that data.
• New call outcome breakdowns so you can distinguish between missed, abandoned, forwarded, and voicemail calls.
• Compare performance against previous periods across key metrics.
• See team activity trends over time with performance changes highlighted.
• Track AI call tags and how they're trending over time.

https://preview.redd.it/4g6ccssd3uah1.png?width=2012&format=png&auto=webp&s=aa8ba5c796dbc28d0e92899135e3fc0cde9a9cf5

https://preview.redd.it/ski9ubqo3uah1.png?width=2552&format=png&auto=webp&s=44492926cea6d8f02e9fcf4f74cba4ba23cacba2

https://preview.redd.it/x2utpeuq3uah1.png?width=2602&format=png&auto=webp&s=8deab792421429bd678655b7d24a79600c59f8a5

Whether you're investigating missed calls, looking for staffing patterns, or trying to understand changes in call volume, Analytics now gives you more context without leaving the dashboard.

You don’t have to configure a thing. It’s available now on Business and Scale plans in the Analytics tab in your Quo inbox.

As always, we'd love to hear what you think and what you'd like to see next!

We've been doing a lot of work behind the scenes on the Quo API and developer experience, including a new API version, rebuilt documentation, and a roadmap of what's coming next.

What's available today 👇

• User endpoints
• Mark conversations as read, open, or done
• Retry failed messages through the API
• New message.failed webhook event
• New documentation covering request conventions, errors, rate limits, and building with AI agents
• And something we know many of you have been waiting for: Group messaging support 🎉

You can now send a single group message to up to 10 recipients at once through the API, making it much easier to automate group conversations, updates, and notifications.

https://preview.redd.it/ddop14m04w7h1.png?width=2645&format=png&auto=webp&s=fa4a000e22bdc309cc5b84eea3b7abb2785ff0ea

And we're just getting started.

Over the coming weeks, we'll be adding support for contacts, calls, transcripts and AI summaries, conversations, messages, and phone numbers, giving you access to much more of Quo programmatically.

We're also working on additional capabilities including MMS support, contact notes, and more.

We've included a roadmap in the docs so you can follow along as new endpoints and features become available.

Whether you're building your own integration, using no-code tools, or working with AI agents, our goal is to make Quo much easier to build on.

You can explore everything at quo.com/docs.

As always, we'd love to hear what you'd like us to add next.

We just launched Quo Tasks.

One thing we heard pretty consistently was that customer conversations create a bunch of follow-up work, but there wasn’t really a good way to track it inside Quo itself.

So people were using sticky notes, separate task apps, reminders to themselves, or just hoping they remembered later 😅

https://reddit.com/link/1u17ns2/video/50lxmghiv96h1/player

Now you can create tasks directly from conversations and keep everything tied together in one place.

• Assign tasks to teammates
• Set due dates
• Track what’s overdue or completed
• Keep the conversation context attached to the task

So if someone picks it up tomorrow, next week, or hands it off to someone else, all the context is still there.

(Mobile coming soon!)

Would love to hear what you think or how you'd use it.

Read more about Quo Tasks here: https://quo.com/product/task-management

Search has been one of the most common pieces of feedback we've seen from this community, so we've spent the last few months completely rebuilding it on web.

A few things that are now possible:

→ Search phone numbers in any format

→ Filter results by inbox or date range

→ See contacts synced from integrations in search results

→ Find conversations by phone number, contact names or group names

We also redesigned the search experience and rebuilt the backend to make results more accurate and relevant.

You can open search with Cmd + / (Mac) or Ctrl + / (Windows), start typing to search conversations and contacts, or press Enter to search message content.

https://preview.redd.it/b97hxwylno4h1.png?width=1348&format=png&auto=webp&s=7cbe7dfe076e3bbaa58c24c3df7405dac5ca4f31

This is rolling out now and we'd love to hear what you think. If there are still things you'd like search to do, let us know below.

And, again, a big thanks to our Reddit community for all of your thoughtful feedback 👏