u/Radiant-Catch824

Hello,
I shipped a package through UPS from Canada to the US. I requested a home pick up and the driver came to pick it up at my place. The pick up request was marked as completed. However, the driver did not scan it upon picking it up and now the status is “Shipment Ready for UPS”. The pick up was done on June 30th. It was a 2 days expedited shipping, so it was scheduled to ve delivered on Friday. The tracking have not moved. I have called UPS Canada, UPS International and the UPS investigation team and I have been ping-ponged all along. The parcel was insured through Secursus. I opened a claim with UPS but I am not sure if the pick-up request completed can be enough for insurance. Has anyone had a similar experience before?