How to know when to use an automation platform AND when to build an AI agent? And please advice on this use case
I'm stuck trying to understand which approach to choose for a project for my BOSS.
First let me write my understanding, correct me if I'm wrong:
- AI agents: I understand they are like apps built by a developer to do tasks, example summarizing things, drafting posts, moving data, research, reports, manage tickets, reply to emails, chat support agent, etc
- Workflow platforms: example n8n, Zapier, Make, etc... I understand that one can do with them exactly the same what an AI agent does but without coding. Plus you can also connect to AI Agents inside a workflow system somehow.
But WHEN should I use each?
Let me give you a direct example, my boss needs to create AI storyboard generator, do I create an AI agent? or do I build an Automation platform that connects to AI model APIs? Or something else?