Alloy SmartHome Thermostat randomly changes set temp to 50
Hello everyone,
So the other day my apartment installed these Alloy Smart Hub+ Thermostats. Comes with the SmartRent app that allows me to also control it from my phone
I always have it set to 70. So when it gets to 71, it will turn on the AC, cool it to 69, and then turn it back off. That’s about 80% of the behavior. And it signifies that it’s requesting cooling with a blue snowflake on the thermostat.
However, I’ve noticed it get quite cold and I go to the thermostat and it’s saying the current temp is at 65/66/67 (what I’ve seen so far) and still requesting cooling. So I press the Up arrow on the thermostat to crank it back to 70. But it starts it at 50. So I keep pressing until it says 70. I’ve reached out to their support 2-3 times and they tried resetting it over their system and it still doesn’t work. Could the wiring telling you guys anything or does this call for a new device? I turned it off for tonight because I don’t want it to do this in the middle of the night and waste electricity
In the app I have no schedules or anytning set up and there’s no hold feature