Flair Airlines wants ~$1,100 in "dispute fees" to lift a ban after a $724.41 dispute was resolved in their favour (Flight F8, April 22)
I was approved for Uplift financing for a $724.41 Flair booking, but the financing never attached to the booking. During a confusing checkout that I believed had malfunctioned, I entered my card and the full amount was charged as a lump sum.
At the time, a Flair representative told me Uplift was disabled on their end. Flair now disputes that account.
After Flair support made no attempt to fix the issue, I disputed the charge as 'not as described. Wealthsimple ultimately resolved the dispute in Flair's favour, reversed the provisional credit, and charged the full $724.41 back to me.
Flair then told me I was blacklisted and needed to either recall the dispute or pay approximately $1,100 in dispute fees to have the restriction removed.
Wealthsimple has confirmed the dispute is past its appeal window and cannot be recalled. I've asked Flair for an itemized breakdown of the $1,100. They haven't provided one yet.
Flair also warned me that if I book while restricted, I can be denied boarding with no refund.
So the original $724.41 dispute is resolved, but I'm apparently still banned unless I pay ~$1,100 in additional fees.
I've added the correspondence to my CTA complaint.
Has anyone dealt with anything similar?
Edit: to clarify a few points from the comments:
- I tried to resolve it with Flair first. I asked for a travel credit, not for the financing to be set up after the fact, and only disputed once that went nowhere.
- I disputed it as "not as described," not as an unauthorized charge.
- My issue now isn't the original charge. It's being asked for ~$1,100 on top of the $724.41 Flair already has, with no breakdown.