r/flairairlines

They will charge you extra for every single thing. Seat selection, extra. allow a personal item 15 lbs or less, but if it isn’t the right shape they’ll charge you $100 for a carry on fee. I had a small school backpack that fits under the seat and was only 10lbs - should not have been charged.
Will never fly this airline again. Will recommend no one else does either. Porter is WAY better. Not even a comparison. Flair is garbage.

My flight from YYC to YXX on October 4 (F8505) was delayed by nearly 3.5 hours. The delay was announced in the middel of the night the day before. I do not live in Calgary and wasn not able to rebook to a diffrent flight since I had booked a bus from Canmore, where I started my journey, to YYC.

From YXX I should have taken a bus at 8:40pm to Vancouver which I obviously missed due to the arrival time beeing 11:15 instead of 19:40.I had to get a room for the night and a new bus ticket and wasted a lot of time. After I had filled out the form for the compensation, they wanted to make me believe that the delay was for "safety reasons" and refuse to pay for my compensation and additional expenses. Regarding the additional expenses that is sadly probably a lost battel but a flight that is beeing delayed more than 20hours before takeoff is not beeing delayed for saftey reasons out of the hand of Flair so I'm not giving up on the compensation.

Besides that service and comfort is as expected for a budget airline far from something nice but endurable for shorter flights.

I do regret cheaping out and will never fly Flair again and would advice you to do the same. Customer service is horrible and you might end up paying more than spending on a nice flight with a nicer and more reliable airline since a hotel room and new bus ticket add up quickly

0/10 would not recommend 👎

Boarding on time, they definitely were not as strick for the personal item size I seen bags hanging out and still getting tagged with no extra fee,not me cause my shit fit fine,everyone boarded before 7 takeoff time , seems like o delays

Oct 9 YYZ to Winnipeg flight: F8 643

I was approved for Uplift financing for a $724.41 Flair booking, but the financing never attached to the booking. During a confusing checkout that I believed had malfunctioned, I entered my card and the full amount was charged as a lump sum.

At the time, a Flair representative told me Uplift was disabled on their end. Flair now disputes that account.

After Flair support made no attempt to fix the issue, I disputed the charge as 'not as described. Wealthsimple ultimately resolved the dispute in Flair's favour, reversed the provisional credit, and charged the full $724.41 back to me.

Flair then told me I was blacklisted and needed to either recall the dispute or pay approximately $1,100 in dispute fees to have the restriction removed.

Wealthsimple has confirmed the dispute is past its appeal window and cannot be recalled. I've asked Flair for an itemized breakdown of the $1,100. They haven't provided one yet.

Flair also warned me that if I book while restricted, I can be denied boarding with no refund.

So the original $724.41 dispute is resolved, but I'm apparently still banned unless I pay ~$1,100 in additional fees.

I've added the correspondence to my CTA complaint.

Has anyone dealt with anything similar?

Edit: to clarify a few points from the comments:

• I tried to resolve it with Flair first. I asked for a travel credit, not for the financing to be set up after the fact, and only disputed once that went nowhere.
• I disputed it as "not as described," not as an unauthorized charge.
• My issue now isn't the original charge. It's being asked for ~$1,100 on top of the $724.41 Flair already has, with no breakdown.

I am taking check-in luggage with me for the first time. I know the limit is of 23kg. I have been able to bring down my luggage to 24.5kgs.

Can someone share their experience to tell me how strict they are about this?

Thank you!