Tesla is saying my car is salvaged but it’s not. Has it classified as unsupported. Supercharging disabled/warranty void
I’m hoping someone here has dealt with something similar because I’m getting nowhere with Tesla.
I have a 2022 Model 3 that I bought used from Carvana in 2024. Recently I was rear-ended and the car was repaired by a Tesla Collision Center. Tesla Collision has confirmed to me that the vehicle was not totaled, and they specifically told me they wouldn’t have performed the repairs if it had been totaled.
A few days after getting it back, I started having a separate issue where the cooling fan would run for hours after parking, even while the car was unplugged, locked, and climate was off. At one point I lost roughly 4% battery while it was sitting outside with the fan running. I also had two BMS_a076 “Weak power source - Unable to charge battery” alerts while home charging.
I opened a Tesla Service request to have that diagnosed. That’s when Tesla suddenly told me my vehicle is classified as “unsupported” because it is salvaged.
They added about $1,635 in diagnostics/inspections, including roughly $930 in fast-charging safety inspections, and my Supercharging is currently disabled.
Here’s where it gets weird:
Tesla Collision: says the car was NOT totaled and they would not have repaired it if it were.
Allstate (collision claim): says they did NOT classify/report the car as a total loss.
My Carvana purchase paperwork: I went through the entire packet and cannot find any disclosure that the car had a salvage/rebuilt/branded title when I purchased it.
NMVTIS report that I just purchased:
• Title Brand Records: 0
• Junk/Salvage Records: 0
• Insurer Total Loss Records: 0
• Specifically says “0 Brands found on this VIN”
• Current Texas title is showing normally.
I also have a glass claim through Progressive that I’m checking just to eliminate every possibility.
Tesla Service told me the salvage determination comes from an insurance company following a collision, but so far the insurance company involved in the collision says they never totaled it, Tesla Collision says it wasn’t totaled, and the federal NMVTIS database has zero record of salvage or total loss.
Tesla Service also hasn’t been able to tell me when the unsupported/salvage flag was added or what specifically caused it.
Has anyone had Tesla incorrectly mark their vehicle as salvage/unsupported?
More importantly, who at Tesla can actually investigate/remove an incorrect unsupported VIN flag? I don’t want to pay $1,600+ for inspections that are only being required because Tesla’s system appears to have incorrect information.
I have screenshots/documentation of everything and am trying to get this escalated before approving the estimate.