Wise closed my account and it's stuck asking me for account for refund.
Background story:
Hi, I have been using wise for almost 3-4 years. But this year in april they asked me for proof of income.
Now I had a personal account as wise business account is not supported in my country. I used to receive my freelance money on wise (Various gigs, some for development, VA, sales commission).
Most of my clients were like from close circle and we didn't have any formal contract or invoices. I know that doesn't work in this wise world. So made the invoices which were accurate and send those to wise as a proof of income, and as expected they closed my account (i knew that someday my account will be closed because they left my country all together and stopped allowing new signups)
Current situation:
I have contacted the support and they said they are doing some due diligence check, once it's done they refund the money.
But the thing that bothers me is that I keep getting mail from wise asking me for bank details for refund over and over again. Mostly right after I contact the support for update (ss attached).
It's been more than 1.5 month and I don't see any progress from wise. Should I complain about this to FOS? Will that help?