I'm confused if I should use the "wire transfer" option that gives you a reference number or the "USD Account Details" one...

Thanks in advance for your tips :)

Hello everyone, i’m writing this message because i don’t know what to do anymore. I received money in my personal Wise account from a friend (we’re going on a trip together, so he sent me the money so i could book everything for both of us —€2,900, to be exact). But when I tried to transfer the money to my other bank account, they’re asking me to verify several documents—and they’re asking for new documents every day. This has been going on for six days now. I don’t know what to do because I really need this money, and the phone support isn’t helping at all.

Just got 2 emails that my account have been closed.

I tried the appeal button but got instant reply that they will keep my account closed.

Have some money in different currencies that i now have to try get back.

I have not used the account much last months but have been using the account to keep money in the right currencies for later holiday.

I really can not see any reason for closing but seem to be impossible to get any information so I just have to give up.

Is there any good alternatives other than go back and use my local banks?

I am from India, I am planning to start an agency (operating alone) and using Wise for handling all the payments.

The catch is, my work is commission based, so I have to receive full amount (could be up to $5k-10k invoices), and pay forward the most of it while keeping 10-20% of it.

I do not have a registered business, but my AI research concludes I need to register a US LLC to avoid conversion taxes (if I register as an Indian business).

I was also thinking of bypassing it by creating the wise business account as a freelancer (as I wont need business details there), but I believe in that case I wouldn't be able to hold money in USD in Wise, and it will directly be sent to my personal account? or am I wrong?

I hope my problem is clear so far, please suggest any workarounds possible or any solution to this. I am considering registering as a business after a few payments I receive to bear the cost of it.

PS: I have came up with two options, either I ask the sender to send us payments separately, where I don't like the idea of revealing my commission to the client. 2nd option is to directly ask him to send the next person, and I ask my commission from him after he receives it. Here also I don't want him to know how much I charged the client. There are also trust issues and additional inconvenience in both cases.

Any better solutions would really help. TYIA

Apologies if I am unclear - English is not my first language. I am a Canadian freelancer who's been working as an independent contract for a US company, receiving Wise payments for a couple of years now with no issues.

I transfer from wise to my TD bank account, and like I said, no issues so far, however, I have let a sustancial amount build up in my account last year, thinking I'd just transfer the large sum sometime this year to my TD bank account (About 60k Canadian) and now I am concerned about the following: I've been using a personnal wise account without thinking much of it, but now after digging, I've realised I may have had to use a business account? Has anyone ever been in a similar situation? I am unsure what to do now, I did not think much of using a personal account, until now...

Any thoughts or advise is highly appreciated. Thank you all!

I'm honestly at my breaking point with Wise and wanted to know if anyone else has experienced something similar.

On 3 June, I initiated an international transfer through Wise. At the time of payment, Wise showed an estimated arrival time of 8:20 PM on the same day. Because the payment was linked to an important housing deadline, I trusted that estimate and proceeded with the transfer.

Fast forward to today, and the money still hasn't reached the recipient.

What has frustrated me the most is the communication. Over the last few days, I've contacted support multiple times and received different explanations from different agents:

One agent said my transfer was suspended.

Another said additional bank checks were being performed.

Another claimed there were broader technical issues affecting transfers.

Another told me the transfer would be completed within 2 working days.

So which explanation is actually correct?

I've spent the last three days constantly checking emails, contacting support, following up on updates, and trying to explain the delay to the recipient. The payment was time-sensitive, and now I'm at risk of facing consequences because Wise failed to deliver within the timeframe they displayed when I made the transfer.

I understand compliance checks can happen, but if a transfer can potentially take several days, why show a same-day estimated arrival time? And why are support agents providing completely different explanations?

I've already filed complaints and repeatedly asked for clear information, but I still don't have a definitive answer about what is happening with my transfer.

Has anyone else experienced something like this with Wise? Were you able to get your transfer completed or receive any compensation for the delay and poor communication?

Transfer date: 3 June

Transfer number: #2170079474

Any advice would be appreciated

Its clear, Wise uses third party banks to provide its services, including Canada. This may not be a new change but the fact Wise doesn't offer CDIC coverage should concern anyone who is holding money in a Wise Canadian account. At least don't hold any more money then you are willing to lose.

New wording:

Money you hold with Wise, in any currency, is not insured by any deposit protection scheme, including the Canada Deposit Insurance Corporation (CDIC) and represents an unsecured claim against Wise. Except where otherwise provided under the terms of a specific product or program, Wise owns the interest or other earnings on these investments, if any. Wise does not use balances held by its customers for operating expenses or other corporate purposes. In addition, as discussed above, the specified bank account details that we provide to you in order for you to receive funds from third parties are for accounts held by Wise and its affiliates (and we will credit your Wise Account, which is held by us, upon receipt of such funds), and are not for a bank account held by you.

The answer to “why was my account closed/restricted?” may lie in an ongoing investigation.

I sent money through Wise, but I canceled the transfer right away because I needed to send a larger amount instead. Wise said the payment had been refunded, but I still haven't received the refund. Today is already the 15th day since I canceled the transfer.

I used a debit card, and I'm from the Philippines.

It's USD 2,000 and it's been stressing me out for the past few weeks. I tried calling Wise, but they keep telling me to wait.

When I transfer hundreds of euros from Wise to my Austrian bank account everything completes within seconds, as expected. However larger sums, say a couple of thousands of euros take longer to the point where I have cancelled the transfer after 10 minutes. Any ideas/hints/pointers? Is this expected?

On 22nd of May I woke up, checked my email and there were several messages from wise. Someone got into my account, changed email, changed password and did several tries to change my number. Then there was the last email, that said my account was closed. I immediately contacted wise thru email, they said they will deal with it and contact with me within 24 hours. Time passed, no answer from support. I sent them some emails about why they didn't contact me later as they said, but I didn't get an answer. Then I tried calling, they said they see my email and problem and again they said that they will contact me later. When I tried to talk them thru chat, they were saying the same. I don't know what to do, is my account lost for forever? I didn't have money there but I was actively using wise to do transfers worldwide.

What should I do and why is it asking me ID to just transfer 100 dollars internationally. Why are there so many security issues in the money transfer .

Also what other Money Transfer Apps don’t ask for IDs and can send money after Bank Account is Linked to them.

Long story short - the merchant said in writing "We'll issue you a refund", to me and to a third-party platform, asked for the bank details and then ghosted me. Wise denies the chargeback, claiming this:

[Visa guidelines state that] The cardholder must provide a refund receipt issued by the merchant that includes the following information:

-Date the refund was issued

-Last 4 digits of the card

-Refunded amount

Yeah right, like that's what non-compliant merchants do - issue you a receipt when they want to avoid a refund. I did not find guidelines with such requirements, but found some docs issued by Visa confirming that internet communication is a valid form of confirmation. I have a suspicion that my case was not even once reviewed by a human being, or the person handling it just copy pastes from AI, but that's a whole other rant. The case has been going on for some time, and there were some other confusing requests, starting strongly with "provide us with a separate receipt from a merchant that you actually paid them, no, the transaction screenshot FROM OUR BANK is not good enough". I'm deliberately not going into all details because admitting a refund in writing directly is as clear-cut as possible, but there's that.

I've requested escalation and a call from someone handling my dispute, which would be my last attempt to resolve it directly, and then I'll file a complaint with local financial authorities. Just wanted to share a frustration - it feels like they have some internal guidelines to deny as many requests as possible, and AI will happily hallucinate any bs arguments for it.