r/transferwiser

I had a business account , we provide web development work and we have been working for an Australian client for 3 months then the day we finished the work our client made the bank transfer from his Australian Bank to Wise Australian account which was provided by wise, even we uploaded the invoice and website screenshot and even the wise team wanted they could call or email my client and verify that the transfer was legit but without of it , when my client transferred the money next moment my account was closed  permanently. 3 months of work, when it was about to get paid, they choose to close my account and now I cannot ask my client to pay again because according to wise they have the right to close the account and my client will get the money back to his account, God knows when and at lease wise should have transferred that money to our account but no, they are dictating and forcefully kick you out whenever they want. now I cannot ask my client to pay again by showing Wise’s email. shame on you wise team & company and I pray God sink your entire company for destroying the household income our business and employees that we have been working for last 3 months.

Looking to get clarification. I am a dual citizen of the US and Canada, living in the United States. I have a Canadian bank account that existed before I moved to the US. I have a Wise account set up just to exchange currency from the Canadian Bank and transfer it to the bank in the US. I have to report any bank accounts outside the United States on my tax returns. If I just take the money from Canada, send it to Wise, get it exchanged by them and deposited in my US Account, do I even have a Wise account? I don't have any currency stored with Wise, and I only use it to exchange funds. I just have a User Log in and don't see anywhere where I would have a Wise bank account number to report. Is this correct?

Hi everyone,

Last month, on an island in Malaysia, the only way to reach the nearest ATM was by boat. Once there, most shops only accepted local payment methods, not my card.

I'm digging into this for a personal project — a quick 5-min anonymous survey if you've experienced something similar (Asia, Africa, Latin America).

Curious if it's just me or an actual pattern.

Thanks to anyone who takes 5 minutes 🙏

Hi, I want to make a payment in China for some products purchased. The vendor is asking me to make payment over Wise. But the moment I go to Wise to send money it asks me for my travel visa or purpose - which doesn’t mention trade. Everything else requires proof of medical records or Visa for China which I do not have.

I've been using Wise to send money to India for about 5 years now and every time, it always arrives in seconds. Even when I sent money last month, it arrived in seconds. But when I've tried to send money for the past two days, it shows me that it will take 5 days. So I've held off on sending it thinking it's a temporary issue. I've looked and not seen any information on increased wait time from this year. Any information?

Hi,
I’m a freelancer and I’m being paid via wire transfer. I’m using Wise for the first time, and my client is sending me a $600 payment from France. They sent the payment on August 5 and provided me with proof of payment, but it is now August 13 and I still haven’t received the funds or even a notification from Wise.
I was wondering if this delay is normal, or if there’s anything I should do on my end to help locate the payment?
Thank you!

Hello /r/transferwiser,

I'm a fairly new user of wise, and just had my account closed shortly after submitting a ACH transfer of ~$35,000 (not exactly that amount but close to it). The funds were directed to a vehicle broker/exporter in Japan to purchase and export a vehicle to me (just moved to Kenya). Transfer was in USD with no currency conversion.

After I got notice of my account being closed, I was scratching my head and took a longer read through the ToS and acceptable use policy. As far as I can tell, my usage of Wise conforms completely with the use. This isn't a business expense as the vehicle is for personal use, and definitely fits into the category of "goods and services".

Annoyingly, part of the appeal process didn't ask for an invoice, which I would have been more than happy to provide (and AFAIK I have no way of submitting)!

Did I do something wrong or inappropriate here? I won't ask anyone to speculate on why this transaction was flagged, but given the above information, is there any indication I broke the terms of service? If anyone knows how I could attach/send an invoice to help expedite the appeals process that would be helpful too!

Any input would be appreciated!

EDIT: My appeal has said they will keep my account closed. I submitted a complaint (thanks for the link automod) and finally got the option to include supporting documentation, where I included the invoices for the vehicle I was paying...

EDIT2: I have to say, some posters here are quite hostile. Despite posting relevant details, I'm still being accused of falsifying my identity (without explanation as to how I did this?) or trying to mislead wise... not sure how I could be attempting to mislead wise, the web forms they have are pretty limited, and and drop down menus aren't that granular, ...it's pretty basic stuff. Treating people here as if they've committed a crime because "computer says no" is certainly a way to go about your lives!

Hi everyone,

I recently sent money from my Wise account to my Grey account.

The IBAN is correct, and the beneficiary name and surname are also correct. However, I accidentally entered my personal address in Algeria instead of the bank's address in the UK.

Wise says that the transfer was successfully sent 2 days ago, but Grey says they haven't received the deposit yet.

My Wise account is currently suspended, so I cannot access the transaction details or get the transaction reference number. However, I have a screenshot showing that Wise sent the money.

My questions are:

Can a wrong bank address and bank country cause the transfer to be rejected even if the IBAN and beneficiary name are correct?

Thanks in advance for any advice or personal experiences.

Okay so I am an Indian I have my bank account in India.

I am due to receive some US dollar fees for my freelancing from America.

I really don't want to use paypal because the fees and the rates are just the worst so I am thinking of using wise to receive the money but I really cannot navigate how to do so.

Do they transfer the money into my wise account and then I transfer the money from my wise account to my Indian Bank account if so how do I link my bank account with my wise account because it doesn't let me do so because of my location

OR, do they directly transfer money from their wise account to my Indian Bank account, if so is there any fees that wise charges and who is supposed to pay the fees+ the person in America who is paying it or me who is receiving the payment?

While researching about what to do and what not to do I also came across a few posts that mentioned wise is no longer suitable for Indians to receive and pay money because we cannot hold it in our eyes account with effect from April ,if so pleasee tell me what do I do, I'm confused.

Hi Uphold Team,

My account was recently closed, and I received an email stating my funds would be removed and refunded within 24 business hours. That timeline has passed, and the USD is still sitting completely stuck inside my restricted Uphold account.

Since this was originally funded via a wire transfer, I replied directly to the support email yesterday providing my complete bank details (Bank Name, Routing, and Account Number) to expedite the manual wire reversal.

I have not received a response or an update since sending those details. Can a moderator please escalate Ticket #7193880 to the financial operations and compliance team so they can process this manual wire payout today?

Thank you.

In the past, whenever I wanted to transfer money from my Wise account to my bank account it was pretty straightforward, and once you know how to it wasn't complicated. Now, however, it simply keep sending money from one of my main account to my business account and vice versa. I even went back and re-added my bank account manually, made the transfer, waited a couple of days and then received the notification saying that my money had gone to the other Wise account. Had to end up sending it to my wife instead, I'll see if that works. Has this happened to anyone else?

Edit: I forgot to mention this earlier, but this is in Canada, and I'm trying to send the money via Interac (which is basically the standard e-transfer method).