Sending guest surveys? Ok or no?
Do any hosts send surveys to guests? I want to setup a survey to ask guest a few things, know where they first heard about the place (google, instagram, Facebook, Airbnb, VRBO, etc), what made them book ours, whats the main reason for staying in this area, etc... maybe 5-6 quick questions, and I'd also ask for their contacts ( name, email and phone numbers). The goal is 1 to know which efforts bring customers, and what customers want, to better focus our efforts and give better experiences. I'm not pushing them to book direct or adding them to newsletter list or anything like that.
They would receive the message asking them to fill the optional survey with a link to the survey.
Do host commonly do this? Is it risky with Airbnb?