u/Rausku

I have a Rad City 5 Plus bought a few years ago in Europe. Now I got the error code 21 and it looks none of the easy solutions work. Based on the message boards the problem is likely the controller and the harness which would need to be replaced.

Does anyone know Rad provide any support at all in Europe anymore? The eu-support@radpowerbikes.com address listed on their EU website does not seem to be working, which is not promising. I have reached out to US support but no response yet.

My local e-bike repair shop said they could help with replacing the parts, but I would need to acquire the spares from Rad myself.

Just wondering if my Rad City is now essentially scrap. I did buy it at discount but still it cost hefty amount.