Looking for advice on respectful ways to ask a specific question to wheelchair users
So I work at a movie theater and we have some seats that on the screen where you pick seats are labeled with the disability sign, these seats are empty spaces for a wheelchair user to be in their chair. Some wheelchair users prefer to transfer to our chairs while others prefer to stay in their wheelchair and I need to know which one in order to pick the correct seat for them. What I usually do right now is just ask the wheelchair user "are you planning to stay in your wheelchair or transfer to one of our seats?" Or if they seem to be leaving the talking to a person accompanying them I will ask that person "are they planning to stay in their wheelchair or transfer to one of our seats?" But I have seen online that a lot of wheelchair users feel dismissed when someone asks the person who is accompanying them instead of asking them directly but I am not sure what to do if the wheelchair user is halfway across the lobby leaving seat choosing to the person with them and I figure the best solution is asking the person with them rather than yelling across the lobby. Just want to make sure I don't make anyone uncomfortable or feel dismissed or anything like that, all advice is welcome.