Why is Air India award inventory showing on Aeroplan but not LifeMiles?
Has anyone else noticed that Air India award availability is showing up on Aeroplan, but the same flights are not showing up through LifeMiles?
I actually called LifeMiles customer service and gave them my exact travel dates. They checked and told me there was no award inventory available.
However, when I mentioned that the same Air India flights were showing award availability on Aeroplan, they weren’t able to provide any explanation. They basically just confirmed that they couldn’t see any inventory on their end.
This makes me wonder if there is some issue with LifeMiles’ access/display of Air India inventory, or if Air India is releasing different inventory to Aeroplan vs. LifeMiles.
I’m also not sure the LifeMiles call center agents are fully aware of the issue, since they didn’t seem to have any concrete information beyond saying that they couldn’t see availability.
Has anyone here successfully booked Air India award tickets through LifeMiles recently? Or has anyone noticed the same discrepancy between Aeroplan and LifeMiles?
Would love to hear from anyone who understands how Air India award inventory is being distributed between the two programs.