SAS has ignored my compensation claim for 3+ months
Over 3 months ago SAS had to cancel and rebook my transatlantic flights. Per regulations we can be recompensated 75% of the costs and some more. I submitted a ticket immediately and apart from an email shortly after confirming they are 'reviewing', I have bene stonewalled by all customer service regarding an update. Their own website says "30 days" but we are now well beyond 90 days.
It's like 1100 EUR that they are keeping from me and beyond the financial impact it's left a truly terrible taste in my mouth dealing with such a corporation that just deflects and ignores an issue. They caused legitimate stress to me and my family while traveling and the ongoing situation isn't providing any conclusion.
If anyone has had a better route to getting a response from SAS please let me know!
| SK646 | Ham to Cop |
|---|---|
| SK909 | Cop to Newark |