Condor BCN delayed luggage
Half writing to complain and half writing to see if anyone has any advice.
We had a stop in Frankfurt on our way to Barcelona. Once we touched down, the passengers waited for about an hour at the carousel until someone finally told us that our luggages would not be delivered because they can’t get anyone to unload them and will fly the luggage back to Frankfurt.
There were no Condor representatives so the group of passengers swarmed the worker at lost luggage desk until she rolled down the screen and clocked out.
Contacted Condor customer service after filing a delayed luggage report and the gist is that:
For the next five days the airport will be responsible for finding the luggage. Meaning BCN will be responsible for searching for a luggage that is definitely in Frankfurt (we also have AirTags to confirm this)
Condor has no way to expediting this process or help connect with the department at BCN to let them know these luggages are in Frankfurt
Has anyone experience something similar?
The vent half:
I have it in writing that they wouldn’t reimburse toiletries, pretty certain that’s covered under Montreal convention.
Once they did inform us, they pointed at a piece of paper with a QR code that’s specifically for Condor. I remember seeing that QR code as I walked to the carousel. I take that to mean they knew this was an issue and just didn’t tell us for an hour.
There’s certain level of loss of wages tied to this for us that they completely side stepped.