u/RckLik3pebble

Hey everyone,

I'm researching how auto repair shops deal with missed calls.

When you're busy working on a car and can't answer the phone, what happens to that customer?

Do you usually:

• Call them back later?
• Have someone else answer?
• Send them a text?
• Use some kind of automated system?
• Just lose the lead sometimes?

I'm curious how big of a problem missed calls actually are for shop owners and what you currently do about them.

Thanks!