r/AutoShopOwners

The gist of the article is that consumers rely on Google, Facebook, and 3rd party sites more than Yelp when selecting an automotive service provider.

We're re-implementing our dry erase workflow board in the shop and I'm looking for good ideas. Send me a pic of yours! What do you think is the most important? We have 5-6 techs, open 5 days a week. Not much of the quick-lube type work, but some fleet vehicles. Thanks!

Hey everyone,

I'm researching how auto repair shops deal with missed calls.

When you're busy working on a car and can't answer the phone, what happens to that customer?

Do you usually:

• Call them back later?
• Have someone else answer?
• Send them a text?
• Use some kind of automated system?
• Just lose the lead sometimes?

I'm curious how big of a problem missed calls actually are for shop owners and what you currently do about them.

Thanks!