Extremely disappointed after supporting for many years.
Ever since I was 8 years old, I've loved Google, their products, and especially Pixel. My dream phone was a Google Pixel. Now, I got my hands on a Pixel. It was all good, it was PERFECT for 3 months, until an unexpected issue came up.
I was SO happy to have gotten my first Google Pixel, and got to enjoy it for a good 3 months until the wifi stopped working (this is a well documented issue). Even when wifi stopped working I was ok. I was fine with it. I thought "just contact support surely they'll help" because ironically, I helped my friend go to the Apple store 2 years ago for the EXACT same issue, despite his phone being out of warranty, so I thought surely Google would help me out and give me some grace here.
Nope. Back and forth with support. Even filed a BBB report.
Now I'm stuck with a mobile data-only phone. And I can't get a new one because I'm only 14 and worked over the summer for this phone. I won't be able to work until next summer, so I'll have a barely usable phone until NEXT YEAR because this is just the beginning of the school year.
Thanks Google! I've been a fan of Google and their products from a very young age and now the true colors of this company are finally showing themselves to me. Either I made a very poor choice for a first true flagship phone or this is my first experience with "the real world" as you adults call it.
This is not an "isolated issue." It's a well documented problem with this particular model. According to many credible sources including Android Authority, Android Police, Android Headlines, and Phone Arena.
If that's STILL not enough to convince you, there's a huge mega thread of people who are having the same issue on the same exact model.