r/MetaAI

Title: Solo operator, 13 days in, $6k closed but leads suddenly stopped — is this platform-wide or is my funnel broken?

Genuinely trying to figure out if this is a “me” problem, an Andromeda problem, or a broken funnel problem. Would love honest input from anyone running lead gen at this scale.
The business:
High-ticket service (avg client $3k AUD)

Australia only, no US/UK yet

Solo operator, funnel goes: Meta ad → landing page quiz → Calendly booking → sales call

The setup:
1 campaign, 1 ad set, ABO

Started at $30 AUD/day, ran 6 days, working well

Doubled to $60 AUD/day on day 7 (7 days ago)

4 active creatives (mix of static and carousel), 3 paused

The results (13 days total):
Ad spend: $438 AUD

Revenue closed: $6,375 AUD (2 clients + 1 paid consult)

ROAS: 14.5x

Booked calls to date: 19 (7 held, some still upcoming)

The problem:
Week 1 (at $30/day): 18 quiz submissions, $9 CPL, 7.5% click-to-lead conversion. Consistent leads daily.
Week 2 (at $60/day): 20 quiz submissions, $18 CPL, 2.75% click-to-lead conversion. Doubling budget got me barely more leads at 2x the CPL.
Last 3 days: Zero real quiz submissions. Ads still spending. Clicks still happening. Just no conversions.
What I’ve verified:
Landing page works end-to-end (tested mobile, IG in-app browser, desktop)

Zapier is clean, no errors in task history

Pixel had a domain allow list issue that Meta support fixed 24 hours ago (Calendly and my landing page were blocked)

Multi-Advertiser Ads was on by default — turned off

Advantage+ Creative Enhancements was on — turned off

Interactive Experiences was on — turned off

One real user DMed me saying the landing page CTA button did nothing when clicked, though it works for me on multiple tests

What I’m trying to figure out:
Is anyone else seeing a sudden lead cliff since ~mid-August? Similar accounts, similar patterns?

When I doubled budget at day 7, did I scale too fast? Click-to-lead cratered as Meta reached wider audience. Reddit consensus seems mixed on whether Andromeda has made small-account scaling harder.

My CPL nearly tripled the moment I scaled. Is this the “audience quality drift” people talk about, or genuinely fatigue on the same creative?

For high-ticket lead gen at this budget (~$60/day), does the 50 conversions/week Meta rule even apply? I’ve been “Learning Limited” since day 1 and it never seemed to hurt performance until this week.

Anyone had luck reverting Advantage+ auto-features and seeing recovery?

What I’ve considered doing:
Launching US market with same creatives (fresh audience pool, but adds complexity while AU is wobbly)

Setting up CAPI via Zapier once Business Portfolio verification comes through

Dropping budget back to $30/day to recover efficiency

Refreshing creative entirely

Not looking for: “just increase budget” advice, or people telling me to enable more Advantage+ features. Meta support already tried both of those and I’m skeptical they solve the underlying issue.
Looking for: anyone running similar scale (high-ticket, sub-$100/day) who’s seen this pattern in the last 4-8 weeks and can share what actually worked to recover.
Any input appreciated. Thanks.

My very first Instagram account which I made back in 2019 was suspended without letting me know any specific reason and then was later disabled permanently.

Likewise my 6+ accounts were suspended within seconds of their creation and were later disabled.

Something that I have noticed is, automation system of instagram keeps your information like mail-id and contact number stored in its database and based on the information, it keeps on making decisions,

that's unfair.

Its more and more acting like a soviet union with thier account deactivations. It doesn’t care about the stakes involved. Just fucking deletes the account. Facebook is too big and monopolistic to operate with care.

My main account was suspended for CSE, while my other account was disabled for an integrity violation. After that, I made a new email and created two new accounts, but they both got suspended almost immediately, probably just minutes apart.

Today, I got emails from Instagram saying they reviewed the two new accounts and found no issues. I then checked my main account and, surprisingly, it was back too. I didn’t get any email from Instagram about my main account, though.
I’m not really sure what I should do now.

Should I just leave everything as it is for now and avoid making any changes?

An Open Letter to Mark Zuckerberg (V2)

From the Humans Your Security System Keeps Mistaking for the Problem

A formal complaint about identity checks, mystery violations, hacked accounts, paid customer service, and the military surgeon who somehow has better access to Messenger than we do.

Dear Mark,

Hi.

It’s us again.

The humans.

The actual ones.

The people who have apparently reached the stage of social media where simply existing is no longer sufficient evidence that we exist.

After my last letter, people started telling me what has been happening to THEIR accounts.

And Mark…

there are a lot of us.

People getting restricted.

People getting asked for video selfies.

People uploading IDs.

People stuck in verification loops.

People losing access with no clear explanation.

People being told they violated something without being told what the something was.

And people with genuinely hacked or impersonated accounts standing over in the corner waving both arms like:

**HELLO? COULD WE MAYBE POINT SOME OF THE SECURITY OVER HERE?**

So I think we need to talk specifically about security.

Because we understand the goal.

Keep fake people out.

Protect real people.

Excellent concept.

Unfortunately, the system seems to be having some difficulty determining which is which.

.

Exhibit A: Please Prove You Are A Human

Let me give you one example from my own account.

Facebook currently wants me to complete a video identity check before I can use DMs normally.

Fine.

Security.

Love it.

Except before I can even TAKE the video, Facebook has to recognize my face inside a little circle.

It won’t.

Inside.

Outside.

Natural light.

Artificial light.

Closer.

Farther away.

Eye level.

Mark.

I HAVE USED THE SUN.

We are officially out of lighting.

And I want to be very clear:

I am not failing the video verification.

I cannot get far enough to TAKE the video verification because Facebook will not acknowledge the face I need to use in the video proving I am the person attached to the face.

Facebook: “Position your face.”

Me: “It is positioned.”

Facebook: "No.”

Me: “That is literally my face.”

Facebook: “Try again.”

Mark.

WITH WHAT FACE??!?!?!?

This is the one.

I have had it for quite some time.

There are no additional faces in inventory.

And judging by the stories people sent me…

apparently my face is not the only face Facebook is suspicious of.

.

Exhibit B: The Things Getting Flagged Are Sometimes… Remarkable

Let’s discuss what the security system is protecting Facebook from.

Because people started leaving examples.

One person got flagged for saying:

“copy cat.”

About cats. Actual cats.

Another said she got flagged over:

“I have a smart pet chipmunk.”

.

Mark.

What is happening in the security department?

Actually compromised account: “We’ll monitor.”

Possible scammer: “Let’s see how this develops.”

Person describing an intelligent rodent: SHUT IT DOWN.

.

I genuinely want to see the dashboard.

Green: Normal activity.

Yellow: Suspicious login.

Orange: Possible impersonation.

Red: CHIPMUNK DESCRIBED AS SMART.

Deploy everyone.     

.

Then there are the mystery violations.

Facebook: “You violated our policies.”

User: “Okay. What did I do?”

Facebook: “We cannot tell you.”

User: “Which post?”

Facebook: “We cannot show you.”

User: “How am I supposed to avoid doing it again?”

Facebook: “Please follow our policies.”

User: “WHICH POLICY?”

Facebook: “Correct.”

.

One woman told me she finally got through to support and asked what she had actually done wrong.

According to her, they could not tell her specifically because explaining it would violate policy.

Mark.

That sentence is ART.

Frame it.

Hang it in headquarters.

Put a tiny museum placard underneath:

**Untitled, 2026**

An exploration of bureaucracy, technology, and one woman slowly losing her mind.

.

Exhibit C: Have You Tried Paying Facebook?

Now this solution came up A LOT.

Apparently when Facebook restricts you and you cannot reach a human being…

the solution is:

Pay for Meta Verified.

Oh.

OF COURSE.

The solution to Facebook incorrectly restricting your Facebook account…

is to give Facebook more money.

Mark, I have to hand it to you.

That is an exceptional funnel.

.

Facebook: “We have disabled the account you have spent fourteen years building.”

User: “I believe this was a mistake. Can I speak to someone?”

Facebook: “Certainly.”

User: “Oh thank God.”

Facebook: “That’ll be $14.99.”

.

So people pay.

Not because they woke up and thought:

“You know what my life is missing? A tiny blue check.”

No.

They pay because they think:

FINALLY.

**WE FOUND STEVE.**

.

And then sometimes…

Steve can’t fix it either.

People told me they paid for Verified.

They got support.

Support sympathized.

Support opened tickets.

Support escalated tickets.

Support apparently stared into the same abyss the rest of us were staring into.

One person described the situation perfectly:

Customer service doesn’t have the tools to override the AI overlord.

Excuse me?

Mark.

WE PAID FOR STEVE AND YOU DIDN’T GIVE STEVE THE BUTTON?

What exactly does Steve do?

Is he emotional support?

Does he just sit there typing:

“Wow. Yeah. That really does seem wrong.”

Because if I am paying admission to customer service, I feel like customer service should perhaps be able to…

service the customer.

.

We spent an entire post trying to locate Steve.

WE FOUND HIM.

And now we discover:

STEVE IS ALSO IN FACEBOOK JAIL.

This is getting out of hand.

.

Exhibit D: Meanwhile, The People We’d Actually Like You to Check Seem Fine

And THIS is where the whole thing becomes art.

Because while actual account owners are:

Uploading IDs.

Taking video selfies.

Appealing restrictions.

Paying for support.

Opening tickets.

Standing outside with their phones at eye level trying to convince Facebook they possess a human head…

my military surgeon boyfriend has managed to propose to me approximately FIVE TIMES.

.

You know him.

We all know him.

Very handsome.

Widowed.

Stationed overseas.

Location classified.

Cannot FaceTime because of military security.

Also a surgeon.

Because apparently the military looked at staffing that week and said:

“Gary, after the classified combat mission, can you cover neurosurgery?”

.

Busy man.

And yet he finds time for romance.

Specifically with me.

Again.

And again.

And again.

Different account.

Same general gentleman.

Usually deeply committed by message four.

.

And Mark…

HE CAN DM ME.

No problem.

No video identity check.

No face circle.

No backyard lighting experiment.

Colonel Dr. McDreamy, Chief Surgeon of the United States Army Special Forces Romance Department:

“Hello beautiful dear. I feel destiny has bring us together.”

Facebook: SEND 

.

Me: “Hi Susan! Thanks for commenting on my post.”

Facebook: WHOA WHOA WHOA.

CYBERSECURITY THREAT DETECTED.

SHOW US YOUR FACE.

.

Mark.

Explain the threat model.

Please.

Because right now the security system appears deeply suspicious of me having a normal conversation with someone I actually know…

while Brigadier General Dr. Husband Number Five is operating an apparently thriving international courtship program from an undisclosed military hospital.

Maybe before I take selfie number 46…

we could ask him for one?

.

And while we’re here:

Ludacris DM’d me.

Well.

An account claiming to be Ludacris DM’d me.

I cannot imagine this was actually Ludacris.

I feel like Ludacris probably has other things going on.

But “Ludacris” apparently cleared whatever security process is currently preventing ME from using Messenger normally.

.

So just to recap:

Me.

My account.

My photos.

My face.

Years of account history.

Facebook: “Additional identity verification required.”

Ludacris, allegedly: “Hey.”

Facebook: LOOKS GOOD TO US.

.

Maybe Ludacris has better lighting.

Ludacris, if that really WAS you:

First, apologies.

Second: What ring light are you using?

Because apparently your setup is dialed IN.

.

And meanwhile, people are telling me about accounts that were ACTUALLY hacked.

They report them.

Their friends report them.

Everybody says:

“HEY FACEBOOK. THIS PERSON HAS BEEN HACKED.”

Nothing.

The scammer keeps messaging.

The impersonator keeps impersonating.

The fake account keeps doing fake-account things.

But somewhere, somehow, a woman says “copy cat” and Cyber Command is fully activated.

.

Mark.

Again: WHAT ARE WE SECURING?

.

Exhibit E: What We Are Actually Asking For

We WANT security.

Seriously.

Catch the hacked accounts.

Catch the impersonators.

Catch the fake profiles.

Catch the scammers.

Please, for the love of everything, investigate my military surgeon.

Use AI.

Use automation.

Use identity verification.

Use technology.

We are not asking you to go back to 2006 and personally review every poke.

.

We are asking for one very simple thing:

WHEN THE MACHINE GETS IT WRONG, GIVE A HUMAN THE ABILITY TO FIX IT.

That’s it.

.

AI can flag something.

Fine.

AI can ask for verification.

Fine.

AI can detect suspicious activity.

Great.

But when the actual person says:

“Something went wrong here…”

eventually there has to be someone who can look at the situation with context and authority.

Not another form.

Not another chatbot.

Not another appeal reviewed by another automated system.

Not:

“Try again.”

Not:

“Upload your face again.”

And definitely not:

“Pay us and perhaps Steve can sympathize with you.”

.

We need Steve.

But more importantly:

STEVE NEEDS THE BUTTON.

The button that says:

“Yes. This is obviously the account owner.”

“Yes. This was clearly hacked.”

“Yes. That was an automated mistake.”

“Yes. Her government-issued ID does appear to contain her actual government-issued name.”

“Yes. This person has been using the same face for decades.”

And then:

CLICK.

FIXED.

.

Because the machine reviewing the machine and deciding the machine agrees with the machine is not an appeal.

That is just the machine having a staff meeting with itself.

.

Give us a human.

Give the human context.

Give the human authority.

Give Steve the button. 

.

Because right now actual humans are jumping through increasingly complicated hoops to prove they are human…

while fake humans seem to be having a pretty good week.

My face cannot get approved.

My military surgeon can propose.

“Ludacris” can slide into the DMs.

And somewhere out there a smart chipmunk is probably one comment away from a seven-day suspension.

.

Fix it.

Please.

We’re begging.

Again.

Which is starting to feel needy, but frankly you created the situation.

.

With love, exhaustion, government identification, good lighting, one face, five marriage proposals, and absolutely no idea which policy we violated,

Every Facebook and Instagram User
Who Would Like the Security System to Occasionally Secure the Correct Person

.

P.S. Steve.

Good news.

We found you.

Bad news.

Apparently you don’t have system permissions.

Please request access to The Button immediately.

We believe in you.

.

P.P.S. Military Surgeon Guy:

I appreciate your persistence.

But five proposals feels rushed.

Also I have some concerns about your credentials.

.

P.P.P.S. Ludacris:

If that was actually you…

this is extremely awkward.

Facebook currently won’t let me reply normally because it does not believe my face is sufficiently face-like.

Please take it personally.

.

P.P.P.P.S. If Meta Security has ever wrongly banned you, restricted you, disabled you, repeatedly asked you to prove you exist, ignored your hacked account, accused you of something it wouldn’t explain, or trapped you in an appeal loop…

**ADD YOUR EXHIBIT BELOW.**

Tell us exactly what happened.

Specifics encouraged.

Apparently we are now conducting Meta’s QA testing in the comments.

Free of charge.

Which feels on-brand.

I’m from India and I subscribed to Meta Verified Max on Instagram through Google Play about 2 days ago because I was trying to get access to Meta support regarding my main Instagram account, which was disabled.

When I opened the Meta Verified plans in Instagram, above the plans it clearly showed “1 month free trial.” I therefore assumed that I would not be charged immediately and that the ₹18,900 payment would only be taken after the free-trial period ended.

I selected the Max plan because it offered the most benefits and proceeded with the purchase.

However, ₹18,900 was immediately deducted from my Google Play payment method.

I was extremely shocked because ₹18,900 is a very large amount for me. I immediately stopped the verification process. After the payment, Instagram asked me to submit my ID to complete Meta Verified verification, but I did NOT submit my ID and therefore never completed the verification process.

I also cancelled the subscription through Google Play. It currently shows:

Instagram — Meta Verified Max

Subscribed since August 2026

Cancelled

Subscription ends September 11, 2026

I immediately submitted a refund request to Google Play on the same day, explaining what happened. Google initially said I would receive a response within 1–4 business days, but today I received an email saying that the purchase does not meet their refund policy.

I unfortunately didn't take a screenshot of the “1 month free trial” screen because I genuinely believed I wouldn't be charged and therefore didn't think I needed to document it.

I also haven't completed Meta's identity verification. From what I've now found, Meta's help information appears to indicate that a refund may be available if the verification process isn't completed within 3 days.

I'm now very worried because tomorrow will be approximately 3 days since I started the verification process.

What should I do?

Should I leave the verification incomplete and let the 3-day period expire?

Should I contact Meta directly for the refund even though the payment was processed through Google Play?

Is there any way to appeal Google's refund rejection?

Has anyone in India experienced the same ₹18,900 Meta Verified Max charge despite the “1 month free trial” offer?

Is there any other way I can recover the ₹18,900?

I have screenshots of the Google Play subscription showing the Meta Verified Max subscription, the cancellation, and the September 11 end date, as well as the Google Play refund rejection email.

I would really appreciate advice from anyone who has dealt with this before. ₹18,900 is a very significant amount for me and I really don't want to lose it over a subscription that I didn't even complete verification for.

I just saw another post yesterday about someone losing access to their Meta/Quest account, and it had hundreds of upvotes and a bunch of people describing similar experiences. I figured I should share what happened to my family because this problem just happened to us too, and it goes well beyond losing a Facebook or Instagram profile. Meta is using AI to police their accounts, making tons of mistakes, and there’s nothing you can do to fix it! Consider yourself warned!

My wife and I have been Facebook users basically since Facebook became available to the general public. We’re talking about roughly 20 years of history with these accounts.

Together we own two dance studios and a small law firm. We have three daughters, all of whom dance, and over the years my wife created and managed Instagram accounts for them. She also had her own personal Facebook and Instagram accounts, as well as another Instagram account where she posted the school lunches she made for our kids everyday, which had developed a decent following.

These weren’t throwaway or anonymous accounts. They represented years and years of our family’s photos, memories, contacts, businesses, and online history.

A few months ago, Meta contacted my wife regarding one of the accounts associated with one of our children because they thought it was an underage account. They asked my wife to submit her ID to prove she was of age. She did.

Meta said there was a problem reading the ID and asked her to submit it again. She did that too. And then they banned/restricted her.

Not just the child’s account they were reviewing. ALL of her other associated accounts were taken down as well.

Twenty years of being a Facebook user, gone.

We have spent MONTHS trying to get someone at Meta to actually look at what happened. We tried every avenue we could find. We spoke with people who claimed they could escalate it or help us. We paid for subscription Meta services associated with our businesses because they promised we could talk to a real person. None of it has mattered.

The most astonishing part of this experience is that it is effectively impossible to get a real (or competent) human being at Meta to review what happened and fix an obvious mistake. You submit forms. You get automated responses. You go through online processes that send you in circles. You are promised resolution that never comes, or you are told decisions are final or that there’s nothing else you can do.

Big companies like Meta have years of our lives and data, and yet there is no meaningful customer service. You can also lose hundreds or thousands of dollars in Quest purchases. You can lose access to your business pages. And Meta doesn’t care; there is no real way to reach a person. I would absolutely advise you to think twice before buying any more Meta products. My family owns four Quest headsets and several accessories and more games than I’d like to admit. But we are now filling out arbitration papers against Meta because they are over-relying on AI and they can take everything away from you in a blink of an eye!

Today I download Meta AI app. It is around 110 MB. When I started using this, I found it extremely useless.

I cannot even generate videos. Image creating ability is very ordinary. It's thinking ability is also poor. I wasted so much data on downloading this.

I thought I could post insta video links to Meta AI and ask about the videos but it is not possible to ask about insta videos on Meta AI by just sharing link.

Hey everyone, long-time lurker here but this situation is genuinely frustrating me enough to post. I need some help or at least to know if anyone else has gone through something similar.

Here's the full story:

On July 24th, I ordered a pair of Meta Fury Glasses with prescription lenses. During the checkout process, Meta clearly showed me an estimated delivery date of August 11th. That's a roughly 2.5-week window, which seemed reasonable for a prescription lens order, so I went ahead and completed the purchase without any hesitation.

Now here's where things get really annoying. After placing the order, I received the standard order confirmation email, fine, totally normal. But after that? Complete radio silence. No shipping confirmation. No processing update. No "your lenses are being made" email. Nothing. Not a single follow-up communication from Meta's side.

I wasn't panicking because August 11th hadn't passed yet, so I gave them the benefit of the doubt. But today — out of sheer curiosity — I decided to log into my account and check the order status myself. And that's when I found the gut punch: they had quietly changed my estimated delivery date from August 11th to August 24th.

A 13-day delay — with absolutely no email, no push notification, no text message, nothing. I only found out because I went digging myself. If I hadn't checked, I would have been sitting there on August 11th wondering where my glasses were.

Why does this matter so much to me right now?

I specifically timed this order because I have an event coming up that I was planning to attend wearing these glasses. The original August 11th date gave me a comfortable window before the event. The new August 24th date completely blows that up. Had I known at the time of ordering that the actual delivery would be late August, I either would have planned differently or reconsidered the order altogether. The original estimated date was a key part of my decision to buy.

What happened when I reached out to Meta Support?

I went to their support page hoping to get some clarity — maybe a real explanation for the delay, maybe a way to expedite, or at least a proper acknowledgment that they dropped the ball on communication. Instead, I was greeted by their AI assistant chatbot, which was honestly one of the most frustrating support experiences I've had in a while. It had absolutely no clue what was going on with my specific order. I tried rephrasing my issue multiple times, gave it my order details, explained the situation clearly — and it kept spinning its wheels or giving me generic responses that had nothing to do with what I was actually asking. After several attempts I gave up.

I couldn't easily find a path to reach an actual human agent, and the bot was going in circles. It felt like the support system is designed to exhaust you into giving up rather than actually solve your problem.

What I'm looking for:

Has anyone else experienced a silent delivery date change like this on a prescription lens order? Is this common with Meta Glasses? And more importantly — how do I actually get a human at Meta support to talk to me? Is there a direct number, a chat escalation path, or a better contact method I'm not seeing? Any tips on getting this resolved quickly, especially given the event timing, would be massively appreciated.

I love the concept of these glasses and was genuinely excited for the order, which is what makes this whole experience so disappointing. Just communicate with your customers, Meta. That's all I'm asking.

Thanks in advance to anyone who has gone through this or has advice. Really hoping someone here can point me in the right direction. 🙏

https://preview.redd.it/y5vo51drmkih1.png?width=972&format=png&auto=webp&s=5f5ed00f01c86a9b34a306cae0119ca1bb337228

I run a digital agency and have been fighting to get a restricted Business Portfolio reviewed for over two weeks now. I’m paying for Meta Verified MAX, supposedly the tier that gets you priority support and direct access to real people, and the reality has been the complete opposite.

What’s actually happening:

**•**	Business Portfolio restricted since 2025, with an orphaned older page/portfolio behind it from 2021 that I can’t even access anymore.

**•**	The in-dashboard “Request review” button is literally non-functional. Not a broken link, just a dead static button that does nothing.

**•**	Every time I contact support (even as Verified MAX), I get looped back to the same canned response: “reviewed your assets… requires specialist review… support team at full capacity… can’t connect you to a live agent… check back in a few hours.”

**•**	I’ve now done this loop probably a dozen+ times. Always the same non answer. No specialist, no ticket number, no timeline, nothing.

This is our own agency’s portfolio, so I have the most personal stake in this one. But on top of that, I’m currently handling two more of these exact same looping cases for two different clients, on their own separate portfolios. Different accounts, different businesses, same dead end loop every single time. At this point it’s basically 3 for 3.

Honestly at this point it stops feeling like a support bottleneck and starts feeling like actual trolling. Like the AI is specifically trained to stall and never resolve anything, because a broken button plus an infinite AI loop is cheaper than real human review, and there’s zero market pressure on Meta to fix it given how dominant they are in this space.

Curious if anyone has actually gotten a real human to look at a restricted Business Portfolio recently, and how. Escalation paths that worked, DSA complaint routes (I’m in the EU), anything. At this point I’ll try whatever isn’t “check back in a few hours.”

Or should I simply just forget about Meta altogether and drop the whole “social media management” from the agency business portfolio? At this point it honestly feels like the best solution.

The very commotion that they ask for 600$/month just to have this user experience should be illegal.

Hi everyone, I’m having an issue with my Ray-Ban Meta Wayfarer (Gen 1, RW4008 601ST3 53-22) and I’m hoping someone here has run into the same thing.

After a firmware update on the glasses, photo/video upload to the Meta View app stopped working. I tried fixing it by removing the glasses from the app to re-pair them from scratch, but now I can’t reconnect them at all.

Bluetooth pairs fine (music works no problem), but when I try to pair the glasses in the app, the pairing pop-up appears and then I get this error: “An error occurred - unable to connect to Ray-Ban Meta.”

I’ve already tried uninstalling/reinstalling the app, restarting both the phone and the glasses, and resetting Bluetooth, but nothing changes.

Has anyone else had this problem or knows how to fix it? Thanks in advance for any advice!