Meta disabled several of my accounts and left hundreds of Facebook groups without admins. We still can’t reach a human.
My name is Philipp Marx, co-founder of RattleStork UG, a German company running a platform around sperm donation and co-parenting.
One of our larger remaining Facebook groups is:
https://www.facebook.com/groups/rattlestork.philippines/
Over time, Meta has disabled around six of my personal Facebook accounts. Some replacement accounts were created after earlier accounts became unusable, so I understand that Meta may have linked them. The problem is that we have never managed to get a human to review the whole situation.
The consequences go far beyond losing personal profiles.
Our historical Facebook network involved roughly 400 groups. They were not deleted. In many cases, the opposite happened: the accounts administering them disappeared, while the groups stayed online.
That means some communities are now effectively orphaned and unmoderated.
For communities around sperm donation, that is a serious problem. Spam, scams, fake donor posts or other unsafe content can remain visible while users may still associate the groups with RattleStork.
In other words:
Meta did not remove the communities. It removed the people responsible for moderating them.
Our business Facebook presence was also affected, Messenger conversations with clients were interrupted, and we eventually had to start rebuilding our Meta presence.
One incident was particularly damaging.
I was communicating through Facebook with a journalist/producer connected to GMA Public Affairs in the Philippines about RattleStork and sperm donation. We were discussing a potential interview/meeting.
Then my Facebook account disappeared.
The communication broke down and the collaboration did not happen.
GMA/KMJS has previously covered exactly this topic:
https://www.gmanetwork.com/entertainment/showbiznews/kmjs-dutch-national-sperm-donor-sa-pinas/60271/
We have tried to resolve this normally.
We tried appeals, Meta support, Meta Business support and different escalation routes. We have also already used formal out-of-court dispute resolution.
After weeks of this, we still have not managed to get one qualified Meta employee to look at the complete case.
Instead, we keep ending up with automated reviews, AI support, generic help pages and circular processes.
I am not asking Meta to ignore its policies or automatically restore every account.
I simply want a human to review:
- why the original accounts were disabled;
- what happened to the later accounts;
- the company/business assets attached to them;
- the orphaned groups and moderation problem;
- and the support/dispute-resolution history.
RattleStork is a German company, I am German but currently live in the Philippines, and at least one of the accounts was originally created while I was in Bangkok. So I am also trying to understand the legal side, including the EU Digital Services Act and potentially California.
DSA:
https://eur-lex.europa.eu/eli/reg/2022/2065/oj
German Digital Services Coordinator:
https://dsc.bund.de/
I am now documenting everything properly: account-disablement screenshots, group URLs, support records, company records and the chronology of what happened.
I would especially like to hear from anyone who has:
- successfully reached a real Meta employee after repeated account suspensions;
- recovered orphaned Pages or groups;
- used EU/DSA dispute resolution against Meta;
- or pursued Meta legally after business assets were affected.
I am posting under my real name because I am prepared to document what I am describing.
Philipp Marx
Co-founder, RattleStork UG
https://rattlestork.org/