Charged $175.82 for an unactivated, numberless 4th line (Zero usage) — Need escalation help
Hi everyone,
Looking to get a Reddit Request or high-level support eyes on a clear billing error. My support Case ID is 2-9236000041348.
Back in April, I accidentally added my secondary email address to my Google Fi account while trying to manage a Google One storage plan. I didn't realize it generated a 4th line slot on my Fi plan and I have been billed a total of $175.82 for it over the last 3.5 months.
To be absolutely clear:
- This line never had a phone number assigned to it.
- There was never a device activated on it.
- There was zero data, talk, or text usage because the line physically did not exist in a usable state.
I just discovered the charges today and spoke with a Senior Support Specialist. They had me manually remove the member/email from my account to stop future billing, but completely stonewalled me on a refund or bill credit for the $175.82, citing "policy."
Support openly acknowledged that the line was never activated or used, but refused to credit me back for services that were never provisioned or delivered. The case was allegedly escalated to a supervisor, but I was told they use the exact same billing tools and will likely give the same automated denial.
Can a representative here please help override this? Charging nearly $180 for a completely un-provisioned line with zero usage feels entirely wrong.
Thank you.