u/RealAd1654

I run box office for a 2,000 seat venue and we’re looking hard at our current stack.
Over the years we’ve ended up with separate tools for ticketing, website, email, reviews, donor/CRM work, gift cards, and POS/ecommerce for bar, cafe, merch, etc. None of them are awful on their own, but the duplicate data, reporting, staff training, and vendor management are getting old.
The tempting idea is to consolidate more of this into one system. We looked at one option recently, Ticketor, that seemed to cover ticketing plus website/checkout, donations, memberships, email/texting, reviews, gift cards, and POS/ecommerce in one place. That sounds great on paper, but I’m trying not to get carried away by a good demo.
For anyone who has actually consolidated this much of a venue operation into one platform, what did you learn the hard way?
Did it really simplify things, or did you end up still needing separate tools anyway? I’m especially curious about box office workflow, reporting, customer/donor data, payment processors, chargebacks, and support once the sales/demo phase is over.

Just wanted to give an example of a good company/job vs a bad one.

Randomly, lost power at home. It is 68 and sunny. Grabbed my work phone, went to a local park, and answered emails or teams messages from my phone. Pretty much told everyone I lost power and no one cared. Got takeout for lunch as I didn't want to open the fridge and had a lovely day.

Yes, I know I am privileged to work for a company like this. No, not hiring. Yes, once power came back on, went back home and caught up on any work that I couldn't get to from just my phone. I could have brought my laptop and hot spotted but had nothing critical come in. If I did, would have gone back home.