Awful experience with ValleyBike
Has anyone else had a bad experience with ValleyBike? My bike ran out of battery today and stranded me in Hadley. And instead of apologizing and waiving my fee they charged me a penalty, lectured me about "stranding" the bike, and threatened to kick me off the platform.
Pedaling becomes very difficult when the battery dies as it feels as if one is pedaling uphill despite being on flat land. Since the nearest bike "hubs" were miles from me, in Amherst and Northampton, returning was not possible and I took the bike to an intersection with the street so it could be picked up for service. I photographed the bike and noted its position to support. I then took a bus home to avoid a two hour walk.
The email support team even reviewed my ride history and noted this had happened before (when they did thankfully issue a refund, albeit after initially trying to give me a coupon that would have been unusable for me) and tried to say I should have known that there would be no warning of a battery outage and that I should have picked a bike with more than 50% battery. (They ignored the screenshot I sent indicating that the bike with the dead battery had more than 50% while it was effectively disabled)
They told me I wouldn't be able to use the service in the future if I disputed the charge. For which now I'll dispute the monthly membership too - nice of them to tell me that i guess.