Hi, I am on vacation in another EU country, and ever since I left Germany I cannot access my account. Is this normal?
I even tried to reset the account and reinstall the app. The app keeps loading forever after signing in.
It is quite frustrating because I have over $100k in my accounts and I would like to sell some stocks that are high now, but I can't. What can I even do?
Hello Munich,
I need some help. My wife uses the MVGO app to buy local transit tickets. Apparently, our bank rejected their latest direct debit claim. I have no idea why this happened as everything worked perfectly before, we have more than enough funds in our accounts, and we haven't changed any settings.
What is crazy to me is that instead of trying to charge us again, or asking for an alternative payment method, they immediately sent a debt collection agency after us, doubling our costs. What kind of inhuman, ruthless behavior is this? Is it common practice to do this here? Also, how can we avoid this happening again in the future?
We can pay the penalty but it is so disappointing to pay double while using the app and trying to do everything right.