Pod Stops Detecting You & Labels as Away
Have had the pod3 going on probably 4 or 5 years now. A couple issues here and there like a hub died on me and a cover started leaking. Recently, it has stopped detecting me and my girlfriend. It still starts every night at 9:45 to prep for bed, I get the alerts, etc. But it's as if the sensor grid fails to detect us now. I've contacted eightsleep support and they came back saying they detected a wifi problem....
Firstly, I'm a solutions engineer at Cisco I run 9164 APs on both floors of my house with a dedicated IoT network; if it were a wifi issue I probably would've solved it. Secondly I ran a small ping test to the hub and peak latency is 113ms with average around 60 that's sufficient for every kind of tcp traffic that doesn't require real time feedback(voice/video).
I pre-emptively ordered a pod5 just in case support were to come back and indicate the sensor grid or the cover has likely failed. I got my time with the 3 and was ready for an upgrade. However, after this support experience, I'm debating on canceling and possibly going with Orion.
If you're still reading thank you for attending my therapy session. Just wanted to see if anyone else has run into a similar issue and were you able to resolve it?