I just graduated yesterday, was expecting to receive the digital copy within a few days and the in hand one within two weeks, they tell me when I call 6-8 which sounds insane.
I’m trying to be in a work program that I need to begin training and enrollment by September/early October so I’m hoping it comes soon enough.
So, backstory I got a tribal program paying for my hs program so long as I choose 2 of the electives from a list they gave me.
So, I chose auto repair technician and it selected it as 5 of my electives.
I called and explained my issue to the first support person who tells me everything is fine, because I have my issue. Literally wasted a phone call. She eventually hangs up on me. Literally I tells her my issue is that they selected auto repair technician for all 5 electives and I’m in a tribal program and have to pick atleast 2 from the list they gave me, her response is I’ve already chosen one and it’s been selected as 5 of my electives so I don’t have anything to worry about.. I’m calling because I have an issue and your telling me my issue voids out my issue?
The second person creates a support ticket and says I’ll be emailed a resolution in 5-7 business days.
The third goofy figure I speak to must’ve been on something, not even playing, said “huh” and “hi” upwards of 100 times during a 40 minute phone call erased the elective of auto technician repair and sent me an email of all courses available and asks me to choose so I tells the oddball character what I choose and I’m put on hold multiple times, he comes back to say huh and hi a few more times this and after a few more times waiting on hold I’m hung up on.
Keep in mind the beginning of the phone call they take your number down, and other info verify you and have you pulled up as a customer on there side so when they disconnect the phone call knowing your problem isn’t resolved there dirty enough to move on to the next person and close you out knowing they have the power to resolve the issue while your there.
I know I’m not paying out of pocket my program is, but I’m devoting a lot of time phone call wise and study wise so this is really crappy on Penn Foster and there reputation. A bunch of dodo playing as support people.
So what’s gonna happen now Penn Foster?
After they send me this email they removed any option for electives which I had 5 I could choose immediately after English 4.
Also how did these people get jobs Penn Foster?
I believe I deserve to replace all 3 and your business will boom.
Do you even need to graduate in order to work for Penn Foster, considering none of these people had any smarts between them?