Card Can Just Be Blocked
Really liked their services up until this point today but this has got to change.
Your card can just get blocked apparently if you enter your info incorrect 3 times with no way to unblock it for 24 hrs. Even if it's not your card info. Website would not accept my address online; card info was correct.
Not only does it block your card without letting you know but it apparently refreshes the block for each transaction a person tries to make after the block. Just genius design there.
Why are you not sent any notification regarding this? You're just supposed to find out when you have an arm full of groceries at the checkout? I'm sent both an email and an app notification for every single purchase I make (and even when a transaction is declined) but Neo can't be bothered to send one when my card is blocked outside of my control? Also no information whatsoever when you are able to use your card again. Just go and hope for the best I guess.
I can freeze my own damn card if I need to. I don't need Neo to do it when virtually no security has been breached.
Customer service is just useless as well for this, they just tell you there is nothing they can do as it is a "security issue" although online chat was fairly quick, seemingly apathetic, but quick nonetheless.
There should be a notification sent stating the block at the very least, with info on when your card will be available for use again.