u/RedheadInABlueBox

Long story short, I had to refuse delivery of an item to get it returned to sender. I understand that Royal Mail then hold it for about 3 weeks before it actually gets sent back.

I was wondering if the tracking number I originally had for the item would be updated to show it got returned to the sender successfully? The company said I wouldn't get a refund until they had it, but the tracking info hasn't updated since 26th May so I'm not sure what's happened to it.

Any advice for how I can follow up on this as well? Lots of the FAQs on RoyalMail seem to be directed at online shopping returns rather than 'returned to sender' situations.

Thanks in advance - you guys do a great job!