Item "not available" - not really
being using W+ for a little more than 1 year now.
I had a problem where an item I ordered was not available. Got the text message a few hours before my delivery - I had chosen a delivery time that was ~7 hours after I ordered.
The item was Fun Pops - freezable (not yet frozen) popsicles. This was the second time in a row that they were reported "unavailable". The problem is, in the summer time, they move these to an end-cap near the cash registers as an impulse buy. So, the regular location as shown in the app sometimes has them and sometimes doesn't - but there are usually very many of them in the promo spot. I know this and I put this message into the "delivery instructions" for my order, so they know where to look.
Today, after I got the message that they were unavailable, I went to the store where i got my delviery from and found many boxes of them right where I had described in my delivery instructions.
So my questions:
- Are the shopper and the driver different people? I have heard mostly they are different, (and I see the shoppers filling orders inside the stores - they dont look like they are also drivers), but sometimes, the driver also does the shopping.
- Does the shopper see my delivery instructions? I assume yes, and sometime put notes about my shopping preferences in the delviery instructions (e.g. "less ripe bananas")
It is frustrating - I dont want to deduct money from the tip if it is not the drivers fault, but i am certinaly not getting the service I should and I feel there is someone in the chain who just doesnt care enough to find the products i have ordered.
Any insights or thoughts about how i can address this are appreciated.