u/Relative_Act_4783

So a technician came out for a third time yesterday to tell us once again that our freezer can’t be fixed, yet Samsung keeps refusing to replace it. They apparently don’t care that we’ve had to throw out all our food or we keep losing time off from work to meet the service technician. Now we have to wait another 24 to 48 hours until the service department uploads their report and an additional 24 to 48 hours before Samsung’s internal review team determines what they do next.

It’s been over a month now.

So a technician came out for a third time yesterday to tell us once again that our freezer can’t be fixed, yet Samsung keeps refusing to replace it. They apparently don’t care that we’ve had to throw out all our food or we keep losing time off from work to meet the service technician. Now we have to wait another 24 to 48 hours until the service department uploads their report and an additional 24 to 48 hours before Samsung’s internal review team determines what they do next.

It’s been over a month now.

Anyone else having problems with their Samsung Side by Side refrigerator/freezer? Ours is less than 7 months old and the freezer stopped working. It’s been close to a month and Samsung customer service and repair has been unable to resolve the issue. The place we bought it won’t take it back because it’s over the 90 day warranty and we just learned today that Samsung won’t replace it until they get another technician to try and fix it. Meanwhile we lost our food and have to deal with this grief. I want to take legal action for my loss of food, time and unnecessary grief.