r/SamsungHelp

What should I do if there's no sound in videos in my gallery and Google Photos, but there is sound in TikTok? On Instagram, the video freezes when I turn on the sound. The same problem occurs with Bluetooth headphones. Reinstalling the OS via csc_home didn't help. Samsung S21 FE

Yesterday audio stopped working on my phone for some apps. YouTube and WhatsApp are working fine. But Instagram, Snapchat and Facebook don't seem to be playing reels, voice notes and videos. Anyone have any ideas on how to fix this.

Thanks in advance x

I want to share my experience with Samsung India so other consumers can make an informed decision before buying.

Around a year ago, I purchased a Samsung Galaxy A16 from Croma for approximately ₹15,000. After just 1 year and 2 months, the phone suddenly stopped working completely. There was no major physical damage or misuse.

I visited an authorized Samsung service centre. After inspecting the device, they told me that the problem was with the motherboard. I asked for the repair cost, and they quoted me ₹16,500. I also received the quotation from them.

This is what shocked me: the phone itself cost me around ₹15,000 when it was new, but Samsung quoted ₹16,500 for replacing one component—the motherboard.

I contacted Samsung India's official customer care and also reached out to them through X (formerly Twitter). After several days of communication, Samsung asked me to submit the device at their service centre. I did so, expecting that they would at least investigate the issue properly.

After more than a month, I was simply told that the device was out of warranty.

I understand that the phone is out of warranty. That is not my main question.

My question is: How can a motherboard replacement cost more than the price of the entire phone when it was purchased new? Why is there no reasonable repair option for a relatively recent device?

I repeatedly asked Samsung to explain this pricing and provide a proper response, but I did not receive a satisfactory explanation through their calls or emails.

I am sharing this experience not to tell anyone what they must buy, but to warn consumers to carefully consider after-sales service and repair costs before purchasing a smartphone. A product being from a major brand does not automatically mean that repairs will be affordable.

Samsung India, if you are reading this, I would genuinely like an answer:

Why does the replacement motherboard cost ₹16,500 when the entire phone originally cost me around ₹15,000?

Please check the repair pricing and give consumers a transparent explanation.

Edit: I have the service-centre quotation and records of my communication with Samsung. I can provide them if required.

@samsung #samsung

I'm on the verge of madness, my phone (Samsung A36) takes 3 seconds to load apps, even system apps like settings, it even takes a few seconds to turn on. I've tried practically everything. I freed up storage (out of 128GB, only 53% is being used), RAM (out of 6GB, 3.8GB is being used). I optimize it every day and I've also restarted it. I even changed the animations to 0.5 and turned off battery saver (which they told me makes the processor work less, I don't know how true that is). I think I've tried everything I could. This is my last resort. Do you have any last recommendations?

Buenas, chicos.

A ver si alguien se ha encontrado con este problema y ha conseguido solucionarlo.

Tengo una Samsung Gear 360 de 2017 (SM-R210) que lleva varios años abandonada en un cajón. Sé que a estas alturas, en 2026, esta cámara ya está bastante desfasada 😅, pero si se puede darle una segunda vida para mi hijo, creo que podría disfrutar bastante con ella.

El caso es que la he puesto a cargar para comprobar si todavía funciona y no se enciende ningún piloto ni muestra ninguna señal de vida. He probado a dejarla varias horas conectada al cargador y tampoco reacciona al pulsar el botón de encendido.

Por lo que he podido leer, imagino que lo más probable es que después de tantos años sin utilizarse, la batería se haya descargado por completo y haya entrado en un estado en el que el propio sistema de gestión de carga ya no permite iniciar la carga normalmente.

Entiendo que las opciones podrían ser sustituir la batería o, directamente, dar la cámara por perdida. Pero antes de mandarla al punto limpio, quería preguntar por aquí.

¿Alguien ha tenido este problema con una Gear 360 SM-R210 después de mucho tiempo guardada? ¿Conseguisteis recuperarla de alguna manera? ¿Hay alguna combinación de botones, procedimiento de carga o método que pueda probar antes de desmontarla y cambiar la batería?

Cualquier consejo o experiencia será bienvenida.

¡Un saludo y gracias de antemano!

Hi there
I got my mums Samsung to sync to OneDrive yo back up photos but OneDrive is now showing as full and won’t allow her to send/ receive emails.

I want to disconnect the sync and then delete some of the files.

Every set of instructions that Google gives on the AI search within Samsung and OneDrive apps doesn’t work as one of the steps mentioned isn’t there.

Any idea please? This is driving me nuts!
Thanks

**Via Samsung Account Settings**
Open phone **Settings**

Tap **Accounts and backup**

Tap **Manage accounts**

Select your **Samsung account**

Tap **Apps and services**, then **Connected services - THIS is not an option. All my mums phone has is sync account then under General; my profile, about and help**

Remove your **Microsoft account** from the list

**Via the OneDrive App**
Open the **OneDrive** app on your phone

Tap **Me** in the bottom-right corner

Open **Settings**

Tap **Camera backup**

Turn off **Backup** for your camera roll THIS is not an option, on tapping there is just my mums outlook account listed with the blue select dot filled and Confirm as a button below

**Disconnect via the OneDrive App**
Open the **OneDrive** app on your phone.

Tap **Me** in the bottom right corner.

Select **Settings**.

Tap **Gallery Sync** (or **Samsung Photos**). THIS is not listed whatsoever

Choose **Disconnect** or Unlink

I accidentally dropped my phone into water. I took it back as soon as possible. I used freqency sounds to clear the speakers (it worked ig). And theres was water in the sim tray, i got it out and dried it using a towel. And there was water inside the charging port. It wouldn't let me charge for some time. But it got fixed. But still, sometimes when i move the charger, the charging stops and then starts again. Will it fix on its own? And also rn i noticed that there's moisture inside the camera (both front and back). It's all blurry and cant take photos. It it go on its own? Should I get it to service center?

Llevo días con este problema y ya descarté hardware con pruebas de diagnóstico, así que busco ideas de otros usuarios antes de ir a servicio técnico.

Síntomas:

La app Cámara nativa da "Error de la cámara" al abrir

La Linterna tampoco enciende desde el acceso rápido

Expert RAW funciona

Cualquier app de terceros que use la cámara también falla igual que la nativa

Diagnóstico ya realizado:

Código *#0*# → MEGA CAM: funciona perfecto, incluido el flash

Esto confirma sensor, lente y LED físicamente bien

Borrado de caché y datos de la app Cámara: sin cambios

Wipe cache partition (Recovery Mode): sin cambios

Modo seguro: la cámara tampoco abre ahí

No aparece opción de "Desinstalar actualizaciones" en la app Cámara

No hay apps de terceros sospechosas relacionadas con la cámara instaladas

Mi teoría actual: algo específico en el HAL de Camera2 API está corrupto o en conflicto, ya que todo lo que pasa por esa capa estándar falla, pero Expert RAW (que usa acceso más directo al sensor) lo evita.

Preguntas para la comunidad:

¿Alguien tuvo este mismo patrón de síntomas y lo resolvió sin restablecer de fábrica?

¿La Recuperación de software de emergencia de Smart Switch soluciona este tipo de corrupción del HAL?

¿Hay algún log específico o app que pueda revisar para ver qué exactamente está fallando al inicializar Camera2 API?

i was using my s22u when a white linne appeared to the side of my screen then it turned black any advice?

Hi folks,

Need some suggestions from long time S series users.

I have recently switched to S series phone especially S26. I am a primary work from home user with little exposure to heavy outside use.

If i am outside i keep my phone inside my pocket without any other objects.

Need some suggestion if i can use my phone caseless or should i consider a simple transparent case.

Sorry for any grammatical errors

I need to reset my phone to factory settings, but I can't do it because my Samsung Account is linked to a Google email address that no longer exists. I need to verify the account via email, which is impossible, and there are no alternative options. I also can't sign out or change the account, as that also requires the email address. Please, help

Samsung Syncmaster P2470HN

Hi everyone, last saturday I bought this syncmaster p2470hn. And I just realized that the touchpad buttons in the right corner on the bottom doesn't work too well. Can somebody help me? I just want to set the "Auto adjustment" to watch my pc desktop well :(

I'm looking for advices or hacks to make it work.

Sorry for my English I'm rusted. And Thank you guys!

​

Looking to see if anyone else has dealt with this level of service failure from Samsung Care+ and Servify, or if there's an escalation path I haven’t tried yet.

​Here is the quick breakdown of what’s happened:

​The Repair: Took my factory-unlocked Galaxy Z Flip7 in for a standard screen repair at an authorized uBreakiFix. During the repair, they damaged the motherboard and outer display, making the phone unusable and requiring a full replacement.

​The Replacements (Sent Wrong Phone 2x): Servify processed the replacement claim, but twice in a row they sent mislabeled, Verizon carrier-locked replacement units instead of the factory-unlocked model I paid for and need for my line.

​The Customer Service Loop: Every time I call Samsung Care+, they hang up or bounce me back to Servify. When I get through to Servify, they claim they can't issue a proper new device. Neither side will take responsibility, and I am stuck paying for a Care+ subscription for a phone I can't even use.

​At this point, I've refused to keep dealing with Servify's phone reps because of the headaches and dropped calls. I am demanding a brand-new, factory-unlocked retail unit directly from Samsung.

​Questions:

​Has anyone successfully gotten Samsung Corporate to step in and bypass Servify for a direct factory-unlocked replacement after multiple wrong units were sent?

​If you filed a BBB complaint or escalated to the Office of the President, how long did it take to hear back from an actual senior case manager?