Booked Qantas Premium Economy… seated in Economy
I booked a premium economy sale ticket on Qantas from Auckland, NZ to Albuquerque, NM, USA for ~$1000 a person. I can’t remember why, but I booked through the chase portal with my sapphire reserved card (it was the same price as in Qantas). My original email from Chase says the flight is going to be on a Boeing 787-9, which has a premium economy section. A couple of months ago I got an automated notification that I was downgraded, but when I called Chase they couldn’t figure out why I got that email and what was happening. Today, I noticed my flight has changed to an Airbus A330-200 which has no premium economy section. Why has this happened? It seems this flight (QF15) is always operated on an Airbus A330-200. I’m feeling like I got scammed. Any advice when dealing with Chase?