u/RelaxAmerica

I just spent 20 minutes on a chat with a real agent only to find out they have zero authority to maintain customer accounts. Basically no better than their virtual assistant; truly. Since Morgan Stanley took over, Etrade customer service has gone from great to ground zero. Tomorrow, I will call my elite team (joke) and close my account. An account I've had since 1994. That's how horrible a customer service experience I had. Think customer and agent empowerment is something Morgan Stanley fails to see or purposely has decided to not embrace. Either way, they are ruining a once great company, Etrade.