Terrible Experience (Dream/Fever game in Atlanta)
Day before game, bought three tickets 100 level, 20 rows up, on sideline near basket ($800 total). Day of game get email at 11 am that tickets are ready and I should receive an email soon. Event starts at 5 pm, gate opens at 3:30 pm. We want to get in as soon as gate opens to get autographs. Take two hour drive to arena.
At 1 pm reach out to SeatGeek as haven’t got email for tickets. Talk through chat and phone and they keep saying they are talking to the sellers. Fast forward to 3 pm. Still talking to sellers. Explain I want to get in at 3:30 and just want to get different tickets as I can’t understand how it can take two hours to talk to sellers.
Pay $40 to park near arena and go to gate at 3:15. On with SeatGeek the whole time. For the next hour every 3 minutes they come back on the phone and say they are still getting approval to get me different tickets. Standing at gate in 95 degree weather and watching people pass into the arena.
Finally we head back to the car while I’m still on the phone. SeatGeek then gets approval and offers 200 level tickets as a replacement. Tell them those are worse tickets and give me my money back. They refund and give me a 20% off coupon for next time.
A few questions. 1. Other than using SeatGeek, what could I have done differently? 2. Why did SeatGeek give the sellers so much time to deliver the tickets? 3. Is there any website I can use where the tickets get transferred immediately upon purchase?