Plan price increase to switch us to Telus?
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My 30$ 60gb have been replaced for the last three months by a 37$ one. I never got the time to called and ai did it today.
This was my first increase since Im become a koodo customer in 2016.
After speaking with useless customer service who said every plan have increase fee, I obviously been tranfered to retention.
When I told him a 7$ increase in one shot was insane, he said, "you right. Its made for you to call us so we can offer you a better deal" ( yeah, yeah )
So, without any threating to leave or anything he offer me the same 30$/month but with Telus. They will mail me a sim Card. They even credit me the 3x 7$ I paid in overcharge in the last 3 months.
So in the end, I got a:
50$ plan
-10$ because in on credit card
-10$ fidelity retention rebate for 24 months.
=30$ for 100Gb plus another 50gb (which of course I will never use since I used 20gb average a month)
Like he said himself, just call back in 2 years and we will get you a similar deal. Seem fair enough.
So, did Telus make a evil plan to make us switch to Telus main business so their stock market listing look better and if a majority of people just doesnt called, they make 7$/month more by ~~idiots~~ customer?