locked out due to fraud
Last summer, I tried to log into my account and couldn't remember my password. I tried to reset it, but I had changed my phone number since I opened the account. I have two jobs and the one I have been at for 20 years had Fidelity and then moved to a different company. My second job I got in 2022 ended up also using Fidelity and auto-signed me up for 401k. My account got locked so I called in and the fraud department told me they were reviewing my account and they would call me back. I asked them how they would call me back if my number had changed so they took it down. 3 months later, I called back. I answered a bunch of identity questions and they once again told me they were reviewing it and would call me back. It is going on a year now of being locked out. I am planning on ending my second job soon and would like to have access to my account before then. Does anyone know who I can contact to resolve this? Can your employer close the account out for you?