Landlord ghosting after severe water damage. Ceiling is open, mold smell growing. Next steps?
Hey everyone,
Looking for advice on a stressful landlord situation in Berlin (managed by Covivio). I’ve been dealing with a major water damage issue since mid-April and am now being completely ghosted.
The Situation:
What happened: A pipe burst upstairs. The leak was finally fixed around May 9, so the dripping stopped.
Current state: The contractors left a massive open hole in my bathroom ceiling. No professional drying equipment was ever installed. The ceiling is still damp, and a heavy, musty mold smell is rapidly taking over the room.
The issue: Property management emailed me on May 11 saying they would fix it "promptly" (zeitnah), but provided no dates. I sent a formal email setting a strict deadline for May 18 to get a binding repair date, stating I am paying rent under reservation (unter Vorbehalt).
The deadline passed, and they have completely ignored me.
My Questions:
1 Mietminderung (Rent Reduction): Since I am paying under reservation, how much can I realistically withhold from June's rent for an open ceiling and mold smell? Is 10–30% realistic?
2 Wohnungsaufsicht (Housing Office): Can I report the mold to the Bezirk's Wohnungsaufsicht to force the landlord to act? Has anyone tried this in Berlin?
3 Next Steps?
Thanks for any help. The smell is becoming a health hazard.