Buyer Beware with Parallels - billing is shady, shady, shady...
I wanted to share my experience here as a warning to other Parallels users or anyone considering buying a subscription or trail offer.
I purchased what I understood to be a one-year subscription, however Parallels automatically enrolled it in auto-renewal. When I tried to cancel and deal with the billing issue, I found it extremely impossible to get any real help.
There is no way to contact Parallels billing support directly – no billing email address, no phone number. Their support chatbot appears to be AI-only and just runs you in circles. It collected my information for a refund request, but then did not provide any meaningful escalation path or human support to resolve the issue.
Parallels uses Cleverbridge for billing and invoicing. I contacted Cleverbridge as well, but they told me they are only the third-party biller and could not provide meaningful support or a direct contact for Parallels. They also offered no contact information for Parallels.
From my experience, Parallels is basically a black box when it comes to billing problems. They make it easy to buy but impossible to unsubscribe or resolve a billing dispute.
As you can see, if you search billing in this sub, others have had this issue. A few times the r/parallels moderator, Richie pops up in the comments and offers help. I tried contacting the r/parallels moderator, Richie, several times by DM about this issue and did not receive a reply.
Buyer beware: check your account carefully, watch for auto-renewal, and make sure you know how to cancel before purchasing. Based on my experience, Parallels’ billing and refund process is very frustrating and not transparent. These guys are super shady….