u/Responsible-Pea-2523

Practice caution when doing restaurants inside hotels when seeking places on Resy to utilize AmexPlat Resy credits. I did this at Paloma in Pigeon Forge, TN and failed to get the credit.

Resy lists this as eligible for the credit….But the restaurant still charged it from the hotel instead of the restaurant. So despite making a Resy reservation, going to the restaurant, and paying with the card, it was charged as the Hotel and therefore “Lodging”.

After spending longer than desired with Amex, they told me I needed to get the restaurant to recharge it as the restaurant. The restaurant and the managers had no clue and were not supportive or effective despite numerous calls.

I ended up spending way more time trying to get $100 than it was worth, and remained fruitless. I hope this does not happen to others.

Enjoy and take care!

Practice caution when doing restaurants inside hotels. I did this at Paloma in Pigeon Forge, TN and failed to get the credit.

Resy lists this as eligible for the credit….But the restaurant still charged it from the hotel instead of the restaurant. So despite making a Resy reservation, going to the restaurant, and paying with the card, it was charged as the Hotel and therefore “Lodging”.

After spending longer than desired with Amex, they told me I needed to get the restaurant to recharge it as the restaurant. The restaurant and the managers had no clue and were not supportive or effective despite numerous calls.

I ended up spending way more time trying to get $100 than it was worth, and remained fruitless. I hope this does not happen to others.

Enjoy and take care!