Any Tips for Hi-Sense Support? 55U7N
Any Tips welcomed, I've been dealing with Support for almost 2 weeks and barely anything on their end gets done without me calling them. Just got off the phone and the lady finally opened my email from Saturday to see all the videos/pictures I sent. I bought it last year in February, it's barely a year old, and I hardly use it since I have kids and its for my game systems in my basement, so it maybe gets 10-15 hours a week. I love the picture, and the TV, but this support is driving me crazy. How hard is it to obviously see my TV has problems, and either refund me or send me a replacement? I haven't even got to the point where they send a technician or have me destroy my panel. I've seen stories of people on here getting replacements in 24 hours or 7 days, and here I am almost 2 weeks in still waiting for them to tell me what to do with my TV.
I've system reset this TV 3 times as well, and nothing has seemed to help me. So any Tips for fixing it is welcome too. Please excuse the mess on my coffee table, I wasn't expecting to have to share this online when I took it a week ago.