ULPT Request What do I need to say to cancel a flight and get it refunded?
I booked 2 one-way flights through Allegiance for a week from today. I purchased the insurance on the ticket to cover shit happens, including cancellations. There have been some changes and now it makes way more sense to rent a car and drive. When I went to cancel, it turns out their “refund” will be a voucher toward another ticket that expires in 12 months, and I’m out all the hidden fees. I’m sure this is on me for not reading the fine print, it is what it is. But there’s almost a 0% chance I’ll be flying anywhere within the next 12 months and I’d much rather have this money back.
I’m going to try to call them to see what my options are, but before I do, I’m wondering if anyone with experience in this matter could advise on what language would be most helpful to use. Would it help my chances if I tell them I’m having medical issues, a death in the family, anything else? When I worked for a hotel, I remember “medical issues” was almost like a secret phrase, once somebody mentioned them we would suddenly become much more flexible, but they had to bring it up. Are there any similar rules at play here?
If push comes to shove, if I do cancel and dispute the charges in my card, what kind of recourse would they have? I honestly don’t care if I lose access to their service, but will they uphold the charge and take it to collections?
Is there anything else I should consider in this situation?