I’m in sales and service and applied to glass and roadside. Anyone have any experience with that role? My ultimate goal is to leave MSR roles however sales and service has just made it so difficult to leave to a different department. I’m less than 2 years with the company and really enjoy working for USAA but I struggle with sales. My background is in admin so the sales has been a learning curve for me.
I’m an IP3 been with USAA for 14 months now. I have a degree I have a masters and I applied for this job because I wanted to get my foot into the door and eventually move out of the sales/service. Now when I first applied I was under the impression that this was servicing accounts like admin work. Nothing about sales until like the 3rd week of training. BUT it was for needs based. They really minimized it. I really enjoy working for USAA. The benefits are great my team is awesome the members have been really nice as well. My sales metrics have gotten better but I’ve never had experience in sales so it’s been a learning curve. This year has gotten a lot harder with it being back to back since the start. Im applying to jobs internally and haven’t heard anything or they are going elsewhere. I’m starting to notice getting out is pretty rare or it takes yearssss. My manager is also really new and doesn’t really know about dev hours or how to use them or support getting out. I’m feel stuck because I like working for the company but am I just wasting time being here even for another year. I’m in my early 30s I’m not afraid of hard work but getting this job just seemed like getting out of one hole and then getting pushed into another one that I have to climb out of. It seems easier to just get an entry level job at a different company and work my way up and not taking over 300 calls a month constantly being told I’m not doing enough even though I’m making my goals. Idk I guess I’m looking for more career advice.