Atomic Wallet failed swap – 4.95 ZIL taken, transaction failed on-chain, support deflecting to ChangeNOW
@AtomicWallet I initiated a swap inside your app ($ZIL → $VTHO). The transaction failed on the @zilliqa blockchain, but my 4.95496 $ZIL was taken and never returned.
Otterscan proof:
otterscan.zilliqa.com/tx/0xb16c06da6… @ChangeNOW_io
Instead of fixing it, your support (Cayde) has been deflecting to @ChangeNOW_io for hours. I’ve received nothing but generic “we’re working on it” responses. @AtomicWallet @bbb_us @zilliqa
This is unacceptable. The swap was done inside @AtomicWallet . You took the funds. The transaction failed. I want my $ZIL refunded immediately. @ChangeNOW_io @zillow @bbb_us
I have now sent my final email and am escalating publicly. I am also filing a formal complaint with the Better Business Bureau. @bbb_us
@AtomicWallet @ChangeNOW @zilliqa
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