u/Rishavdubey

A quick update to everyone who commented on my last post.

I finally received a brand-new replacement for my ROSESELSA Aurora Ultra from Concept Kart.

So far, it’s working perfectly. That said, my first unit also worked fine for the first day before developing issues, so I’ll use this one for about a week before giving my final thoughts and posting a proper review.

A huge thank you to Rishabh Jain (GeekyRishabh on YouTube) for helping me throughout this process. Without his support, I’m honestly not sure I would have received my replacement so quickly. If you’re into IEMs and audio gear, definitely check out his channel.

I’d also like to thank Concept Kart for considering my case and sending a replacement. The original issue appears to have been a defective unit rather than the IEM itself.

Hopefully, this replacement stays problem-free. I’ll post another update after using it for a week.
Thanks again to everyone who offered advice and support on my previous post. ❤️

I don't usually make appreciation posts, but I genuinely felt this one was deserved.

Like many people, I got introduced to IEMs because of all the recent hype. While searching for reviews, I came across Rishabh Jain's YouTube channel, Geeky Rishabh. Honestly, I couldn't believe how underrated his channel was. His reviews are honest, detailed, and focus on the things that actually matter instead of just reading out specifications.

Tip; search @geekyrishabh anywhere you would find it,

After binge-watching his videos, I bought my first IEM after watching his "Top IEMs Under ₹2000" video. Ironically, I forgot to use his affiliate link, and I still feel bad about that because he genuinely deserved the support.

Recently, I got into a frustrating situation with Concept Kart regarding my IEM replacement/refund. I reached out to Rishabh expecting maybe some guidance, but he went far beyond that. He's been actively trying to help me get my issue resolved. I still haven't received my refund or replacement, but the fact that he's putting in his own time and effort to help someone who was just a viewer speaks volumes about the kind of person he is.

In a space where many creators are focused only on views and sponsorships, it's refreshing to see someone who genuinely cares about the community.

If you're looking to buy your first IEM or want honest audio gear reviews, I highly recommend checking out Geeky Rishabh. Creators like him deserve far more recognition because they don't just make good content

they actually stand by their audience when it matters.

Rishabh bhaiya, if you happen to read this, thank you. I truly appreciate everything you're doing, and I hope your channel gets the recognition it deserves. ❤️his channel link

On 20th July, I ordered my first-ever IEM, the ROSESELSA Aurora Ultra, from Concept Kart. I had been saving money for days to buy it, so I was genuinely excited.

The IEM arrived and worked perfectly. I was really enjoying it.

But just one day later, one side suddenly started producing extremely low volume. I contacted Concept Kart and requested a replacement.
The next day, their delivery partner collected the defective IEM from me.

And then… nothing.

No proper updates.
No replies to my calls or emails.

The tracking page just showed vague updates like “under inspection.” I had no idea what was happening with my product.

I eventually filed a complaint with the National Consumer Helpline. A few hours later, Concept Kart finally messaged me saying my IEM was “under inspection.”

Since then? Complete silence again.
I have no idea when I’ll get my IEM back, whether they’ll replace it, or if I’ll ever get my money back.
This has been incredibly frustrating. I saved for days to buy my first IEM, and instead of enjoying it, I’ve spent weeks chasing customer support.

If anyone has dealt with Concept Kart before, please tell me what I should do. I’m even trying to find someone near their physical store who can help me reach them.

And if Concept Kart is reading this: Please give me my IEM back, send me a working replacement, or refund my money. I just want this issue resolved.
Order ID: #CK276515-R
Ticket ID: RP2026070089

Please help me out, guys. 🙏