excessive uber eats fees
so,
im uber one customer (uk) and on the main page it says under almost every restaurant '0,- delivery fee', yet when i order i get excessive fees anywhere from 6 to 12,- ?
seriously, i wanted to order a doner kebab from GDK which is 11,99 and with delivery fee it was almost 22,- ?
from a store thats 5 mins away?
yesterday i made the test with a work colleague who stood next to me, we selected the same store, same order ... and despite her home address being further away from the store than mine by a big margin, her delivery fee was 1.49,- while mine was 7.99,- ?
she is Uber One customer too but even people who are NOT Uber One customers pay less than i do.
what??
id love to just contact uber Help but all they seem to have is a FAQ which isnt helpful,and the option to talk about a specific past order..which also doesnt cover this topic.
can anyone explain wtf is going on here please?