r/UbereatsUK

Hi, I signed up to deliver on a bike about two or so weeks ago. I completed the background check and the next day I was activated. I was able to go online fairly quickly. I have just received an email to say my background check failed and that I will no longer be able to go online. I’m still able to go online.

I’m really hoping this is an error, because there should be no reason why my background check failed. I do have another account on a different email, but that one failed as I did the background check wrong and I was advised to create a new account. I can’t find support either, there’s no where in the app or the website where I can contact support. I’m really worried that this is official, even though I haven’t had a message come through on the app, only on my email.

Has anyone experienced this before? Thank you.

First time it's happened to me, I delivered to a customer earlier and it was a bit of an awkward drop off as the door was obstructed and they'd only opened it ajar slightly and stuck a hand out so I fumbled to quickly grab the food to hand over, didn't think anything of it until a few hours later when I realised there was still a bottle of drink in my bag (in a smaller bag within my main bag that I use to separate cold drinks from hot food, hadn't noticed it was still there as all my orders after were just food so I hadn't gone into the small bag). I realised which order it was from and went back to the restaurant to let them know what had happened, and remembered which address it was so I did go back and drop it off to the customer and apologise, but this was probably about 3 hours after the initial delivery. The customer understandably didn't seem too thrilled with me but did seem ok overall, so as far as I'm concerned I did all I could there.

But given the delay in me realising and sorting it all I'm assuming there's a good chance it was probably reported to Uber as a missing item or that I'd nicked the drink, if that's happened then what happens to my account? I didn't ask the customer if they'd reported it and I didn't ask if I could take a photo to prove I'd come back incase I needed it, that felt like it might be a bit weird considering it was my mistake. I did take a photo of the door with the drink in front before I knocked, but that doesn't really prove anything as I could have still not left it. All through this I did try to contact Uber support but couldn't find any option, it seems the chat option is only there when you're on a job and only for help with that job. If I go to help in the app there wasn't any option to contact support, only a load of options to topics which weren't the issue, the nearest I found was "I've found a missing item", but when I selected that it seemed to think I was a customer who had found an item a rider left behind, it's like the help options in the app don't realise I'm the rider!

Don't know if I'm over thinking this and panicking about it too much, but I'm a bit worried what happens now as I don't want a ban or suspension over a bottle of water. Has anyone else had this sort of thing happen and knows what happens next or what else I can do?

I’m not sure if it’s the area I am in or if anyone else has this issue, but as soon as there is a £ extra for a certain amount of deliveries promo on, I never seem to able to even get a request, it’s quite frustrating as it’s always on the weekends which are usually the busiest times. Anyone else having this issue ?

I'm in the process of applying for Uber Eats. My documents are in for review. I have not completed the step "appropriate equipment for food transportation" because I don't have the bag yet. Can I do that later? Or will my application be stuck until I have completed this?

I don't have a bag yet. Is it recommended to buy it from Uber or can I buy it from 3rd parties? Thanks

For the past week, I've had 5 wraps/bowls from them in 7 days.

I love staff like this it makes the job so much more worthwhile it's now my favourite to pick up from

Sometimes this job is actually good, lol.

Anyone else get friendly staff like this😂

Woman comes over. What name is it. That's not the one I'm doing. Let me check if someone's doing it, hold on. Gets on the walkie talkie and asks the team... Just getting done now. Won't be long

Why on earth can Asda not do that instead of I DON'T KNOW!

Hi. Do you guys know is the offer £1000 for first 100 deliveries still exist? I just got accepted but can’t find it anywhere in my promotions.

Hi, I made a post about having my earnings put on hold. I was told by UE that it was so they could do some unspecified compliance check and it would take 48 hours. It is now a week later, I have had multiple in app chats with various "support" staff (which takes an age, sometimes no reply for 2/3 days)

I have been told in 3 chats that my earnings will be paid on the usual day (Monday).

However, I need the money urgently - I can't pay my rent without it. If I try to cash out I get a message that says "account is on hold".

This makes me think that the 3 messages that say it's resolved for payment on Monday aren't true, possibly it's just so the support staff can mark it as resolved.

I would desperately like to speak to someone instead of using the rubbish chat function but I can't find any contact info.

Does anyone happen to know a back way to contact UE to speak to a real human?

The stress is really driving me mad.

Thanks for reading the wall of text, I'd you did.

Only noticed this in the last couple of days , but I’ve been getting deliveries marked as packages , only it’s people looking for a taxi ride instead

This is in a city where I don’t think uber is licensed as a taxi firm . Is this a new thing where packages can be used as a loophole legally to get a ride , or is this customers making a mistake when using the app ?

Ok, havent started yet but im in my 30s and I own a 2023 honda cb125F with barely 1000 miles on it..

Purchased a 52L top box for it.. But then I look at insurance and wtf... It's all crazy prices and it doesnt seem worth it?

For reference I have a full bike licence and 7 years NCB on my motorbike never had an accident. Yet looking on comparethemarket its £1300+ for delivery rider insurance...

Am I doing something wrong or is that just the cost? I thought this could be a bit of a fun way to make some pocket change but not so sure now.

I know that Deliveroo requires an NFC phone for delivery riders. I have an oldish Android phone without NFC and Android 9 (not upgradeable) I wonder if it's good enough for Uber Eats, at least to start, or am I screwed?

Buying a new Android has become quite expensive.

Thanks.

I am new to Uber eats what is the best locations and best times in Birmingham

Just ordered and it says the driver is on a bicycle. The think is i also do deliveries so I recognise the driver and almost certain he has a car. If he turns up in a car should I report it. Feel bad cos I sort of know the guy although never spoken to him. I would kind of feel guilty of he lost his account because you don't know people's financial circumstances, but at then end of the day its frustrating when you do everything properly insurance etc and they don't

Hi everyone,
I’m thinking about doing Uber Eats with my own car as a side hustle alongside my full time job .
I work full time and would probably deliver during evenings, weekends, or on my days off. I’m trying to work out whether it’s actually worth it after fuel, insurance, maintenance, taxes etc

Does anyone avoid Morrisons orders. You got to pick it up and it is usually 20 to 30 mins before someone has picked the items?

Should uber not put the job as available once the items have been picked?

I'm a relatively new driver (3 weeks) and have had 3 cash outs that all went through without any problem.

I then received a request from the Uber Compliance Team saying they had to stop payments until I can confirm my Father & Mothers names. I did this immediately and since then nothing - 3 days ago.

The request said once I had given the info payments would be reinstated within 48 hours but nothing has happened.

I can't find anywhere to contact support and really need the money.

Has this happened to anyone else?

Do you have any advice as to how to contact the relevant people?

Many thanks

so,

im uber one customer (uk) and on the main page it says under almost every restaurant '0,- delivery fee', yet when i order i get excessive fees anywhere from 6 to 12,- ?
seriously, i wanted to order a doner kebab from GDK which is 11,99 and with delivery fee it was almost 22,- ?
from a store thats 5 mins away?

yesterday i made the test with a work colleague who stood next to me, we selected the same store, same order ... and despite her home address being further away from the store than mine by a big margin, her delivery fee was 1.49,- while mine was 7.99,- ?

she is Uber One customer too but even people who are NOT Uber One customers pay less than i do.
what??

id love to just contact uber Help but all they seem to have is a FAQ which isnt helpful,and the option to talk about a specific past order..which also doesnt cover this topic.

can anyone explain wtf is going on here please?