Five Months Later, Still Receiving the Wrong Hue Product via Amazon
I’ve been trying to buy the white Hue Twilight lamp from Amazon since January. It’s a $300 lamp, but Amazon keeps shipping me Hue Solo LED light strips instead, which are about $60.
This has happened across multiple orders and replacements. Each time, the Hue Solo LED light strips appear to be stickered with Hue Twilight lamp barcodes, which is likely why Amazon keeps receiving, storing, and shipping them as the wrong product.
I contacted Hue several times back in January through Facebook, their website, and by phone, but nobody seemed especially concerned because the orders were through Amazon — shipped and sold by Amazon, not a third party.
Amazon keeps saying they’ll “flag the inventory,” but I doubt that ever actually happens.
So this week 5 months later, I tried ordering again, and the exact same issue happened. I received two Hue Solo LED light strips stickered with Hue Twilight lamp barcodes instead of the Hue Twilight lamps I ordered.
This appears to be an ongoing labeling or inventory issue that still has not been fixed five months into the year.
Fair warning: check the contents of your boxes promptly after receiving them.
The maddening saga continues. I’m now 0 for 6 on order attempts.