So disgusted with Ridge lack of customer service
I have purchased many ridge wallets over the years as gifts and a few weeks ago I was gifted one that was personalized . I was shown a mock up and it looked great ! when the wallet arrived you CANNOT see or read the script that was paid for . I reached out to Ridge and sent pics and they agreed via email it’s not legible and not the quality they strive for and how can they make it better and it will be escalated . two weeks of emails and no resolution and now they no longer respond to emails . so disgusted that they are happy to take your order and money but don‘t stand by their products or provide customer service and replacements when the product is not as it appeared on line . Alot of lip service about how they stand by their product but they actually don’t . I will not be buying any more and recommend you don’t either they aren’t the only ones with this type of product and should stand behind their products and make it right when it isnt. I’ve attached a photo of my actual wallet I received and what the mock up looked like before it was purchased. Very different!!