Another story time
Working dealership parts has to be one of the most mentally exhausting jobs sometimes.
Phone rings:
Me: “Parts, this is [name], how can I help you?”
Customer: “I need transmission fluid for an Audi A3.”
Me: “Okay, do you have the VIN?”
Customer: “No, because the transmission isn’t original to the car.”
Me: “Alright, do you have the VIN from the donor car the transmission came out of?”
Customer: “No.”
Then proceeds to explain again that the transmission came from another car.
Me: “I understand, but I need more information to figure out which fluid it takes.”
Customer: “Listen, I don’t want to waste my time. I just need to know if you have it or not.”
Meanwhile I’m sitting there thinking: you are literally wasting my time right now.
Me: “We stock about 6 different DSG/DCT fluids. I can’t tell you which one you need without identifying the transmission.”
Customer: “Okay but how much is it? Like $20? $30?”
Me: “I honestly can’t say without a part number. Some OEM transmission fluids can be extremely expensive. I’ve seen some close to $300 per liter.”
Customer: “Well I usually use Liqui Moly anyway…”
Me internally: Then why did you call me?
Me: “Sir, that still doesn’t help me identify what fluid your transmission actually requires. We only stock OEM VW/Audi fluids.”
Customer: “Okay.” hangs up
People really think parts departments are just psychic sometimes.